Implementations Analyst

DASCO Home Medical Equipment

Implementation Analyst supporting operational systems and AI adoption for contact center efficiency at DASCO. Collaborating with technical and business teams to enhance campaign performance.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience
Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance
Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization)
Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking
Support integration of AI into CRM, dialer platforms, and campaign tools
Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions
Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners
Assess operational impact, risks, and readiness; develop targeted mitigation plans
Deliver clear communication and hands-on training on AI tools and decision support
Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams

Requirements

What you’ll need

5–8+ years in operations transformation, change management, or contact center leadership
Experience in inbound/outbound call center environments
Strong knowledge of dialers (predictive/progressive) and campaign segmentation strategies
Experience supporting digital, automation, or AI initiatives
Bachelor’s degree required; change management certification (e.g., Prosci) preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DASCO Home Medical Equipment Website LinkedIn All Job Openings 501 - 1000 employees Founded 1989 ⚕️ Healthcare Insurance Healthcare Insurance DASCO Home Medical Equipment is a family-owned company dedicated to providing home medical equipment to help individuals breathe, sleep, and feel better. Established in 1987 by Don Seeley and now owned by his children, the company is headquartered in Westerville, Ohio, with branches in multiple states across the United States. DASCO offers a range of services including respiratory therapy, sleep therapy programs, and education for both patients and healthcare partners. They are also actively involved in community service, supporting local organizations and charitable initiatives. DASCO is committed to exceeding customer expectations and improving the quality of life for their clients. Implementations Analyst 🔥 51 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience
Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance
Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization)
Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking
Support integration of AI into CRM, dialer platforms, and campaign tools
Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions
Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners
Assess operational impact, risks, and readiness; develop targeted mitigation plans
Deliver clear communication and hands-on training on AI tools and decision support
Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams 🎯 Requirements
5–8+ years in operations transformation, change management, or contact center leadership
Experience in inbound/outbound call center environments
Strong knowledge of dialers (predictive/progressive) and campaign segmentation strategies
Experience supporting digital, automation, or AI initiatives
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Hard Skills & Tools

Predictive DialingCampaign Performance TrackingWorkforce Performance OptimizationAI IntegrationOperational Impact Assessment

Soft Skills

Clear CommunicationStakeholder AlignmentHands-On Training

Certifications

Bachelor's DegreeChange Management Certification