Darede

Analyst

• Atuar na administração e operação de ambientes AWS, com foco em governança e organização de contas;
• Rotina de configuração de contas AWS:
• - Executar migração de contas AWS, garantindo padronização e aderência às melhores práticas;
• - Configurar e gerenciar SSO (Single Sign-On) e políticas de acesso;
• - Validar e gerenciar recursos compartilhados entre contas;
• - Utilizar e administrar serviços como AWS Config para governança e compliance;
• Desenvolver automações:
• - Desenvolver e implementar automações, reduzindo processos manuais;
• - Criar automações e fluxos utilizando Power Automate;
• - Apoiar iniciativas envolvendo inteligência artificial e automação avançada;
• Apoiar na criação de dashboards e automações de dados com Power BI;
• - Criar e manter documentações técnicas e operacionais;
• - Seguir e contribuir com a evolução de processos internos e boas práticas;
• - Acompanhar KPIs.

Analista de Infraestrutura Cloud – Pleno

Security Engineer

• Serve as the information security technical lead during the sales cycle, supporting the sales team on medium- and high-value opportunities with enterprise clients.
• Conduct technical discovery meetings with prospects, understanding their environment, security maturity, compliance challenges, and business objectives.
• Translate business needs into technical security solutions, designing reference architectures tailored to the client's context (AWS/Azure/GCP cloud, DevSecOps, SOC, GRC).
• Deliver product and solution presentations in technical demos, workshops, whiteboarding sessions, and events, conveying features as business value and competitive differentiators.
• Lead the execution of Proofs of Concept (POCs) and pilots with clients, defining success criteria, timelines, and validation of results.
• Respond to technical and security questionnaires (RFI, RFP, RFQ, security questionnaires), preparing technical proposals, Statements of Work (SOWs), and architecture documents.
• Commercially support the understanding and communication of frameworks and regulations (ISO 27001, SOC 2, NIST CSF, CIS Controls, LGPD, GDPR, PCI-DSS), demonstrating how the solution addresses required controls.
• Act as a bridge between Sales, Product, Engineering, and Customer Success teams, bringing market feedback and influencing the product roadmap.
• Build and maintain technical-sales enablement materials: battle cards, demos, reference architectures, use cases, white papers, and executive presentations.
• Participate in industry events, webinars, panels, and conferences, acting as the brand's technical evangelist.
• Support the sales team in competitive positioning, analyzing competitors and crafting technical differentiation narratives.
• Perform a structured handover to Implementation teams after deal closure.

Cybersecurity Architect – Pre-Sales

• Develop and strengthen strategic relationships with information security vendors, partners and distributors.
• Drive business expansion with vendors, generating demand, commercial opportunities and pipeline growth.
• Build and execute business plans together with vendors and strategic partners.
• Identify market opportunities and support the sales team in creating positioning and engagement strategies.
• Collaborate with technical, presales and sales teams to accelerate negotiations and increase conversion rates.
• Support commercial and technical enablement activities, trainings, campaigns and events with partners and vendors.
• Manage performance indicators related to pipeline, revenue, forecasts and partnership growth.
• Act as the focal point for strategic alignment between the company, vendors and distributors.
• Monitor channel programs, rebates, MDFs, certifications and vendors' commercial initiatives.
• Map cybersecurity market trends and identify new business opportunities.
• Support strategic commercial negotiations and the development of value propositions for enterprise customers.
• Develop executive relationships with customers and strategic partners.

Business Development Manager – Cybersecurity

• Continuously monitor availability, latency, and performance of production systems to ensure a resilient and stable environment.
• Define, document, and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) to ensure services meet established reliability standards.
• Collaborate with development teams to balance delivery velocity with production system stability.
• Develop and implement automation solutions to eliminate repetitive manual tasks and optimize operational efficiency.
• Create and maintain runbooks, scripts, and custom tools that improve monitoring, fault detection, and automated incident response.
• Adopt Infrastructure as Code (IaC) practices for automated provisioning, ensuring consistent, scalable, and efficient environments.
• Respond quickly to production incidents, perform effective triage, and minimize user impact.
• Conduct incident post-mortems, identify root causes, and implement corrective actions to prevent recurrence.
• Create and refine incident response playbooks to ensure the team acts quickly and accurately during critical situations.
• Work with development teams to ensure systems are scalable and can handle traffic spikes without degrading performance.
• Perform regular load and performance testing to identify bottlenecks and implement improvements to optimize operational efficiency.
• Tune infrastructure and application configurations to maximize resource utilization and reduce operational costs.
• Adopt DevSecOps practices to integrate security across the development and operations lifecycle.
• Work with the security team to implement compliance policies, auditing, and protection for sensitive data.
• Proactively monitor and respond to security vulnerabilities and threats, ensuring system integrity and privacy.
• Keep system, process, and operational procedure documentation up to date, ensuring traceability and version control for auditing and continuous improvement.
• Produce technical guides and documentation for development and operations teams, promoting best practices and alignment across teams.

Cloud Infrastructure Analyst – Senior

• Handle and triage tickets via ITSM.
• Ensure adherence to the first-response SLA.
• Provide support to customers via telephone, ITSM, and email.
• Monitor customers' environments at the AWS level.
• Document events and incidents within tickets.
• Escalate incidents to specialized teams.
• Alert on-call personnel when necessary.
• Open, log, track, and close tickets via ITSM.
• Perform first-level troubleshooting by following documented procedures and FAQs.

Junior Service Desk Analyst

DevOps Engineer

• **Incident Leadership:**
• Act as Incident Response Lead in War Rooms, coordinating technical remediation and communication with stakeholders.
• **Observability Engineering:**
• Design and evolve telemetry in Datadog (Logs, APM, Traces and business metrics) to reduce MTTD and the team's cognitive load.
• **Workload Management on AWS Amplify:**
• Ensure the resilience and scalability of hosted front-end applications and critical APIs.
• **SRE Governance:**
• Define and monitor SLIs, SLOs and SLAs, managing the Error Budget to balance delivery speed with stability.
• **Mitigation Automation:**
• Develop auto-healing tools and scripts (automatic rollback, controlled restart, component isolation).
• **Root Cause Analysis:**
• Lead blameless post-mortem processes and ensure the implementation of structural improvements to prevent recurrence.
• **Systems Modernization:**
• Work with development teams to implement resilience patterns (Circuit Breakers, Bulkheads and Rate Limiting) in both modern architectures and legacy systems.
• **AI in Operations:**
• Implement anomaly detection and intelligent response solutions using AIOps (Datadog Bits AI or AWS DevOps Agent).

Senior Site Reliability Engineer

Sales Development Rep

• Conduct proactive prospecting (calls, emails, and LinkedIn).
• Participate in lead-generation activities at events and trade shows.
• Qualify inbound and outbound leads based on business criteria.
• Apply qualification techniques such as BANT and SPIN Selling.
• Schedule meetings for the sales team.
• Follow structured contact cadences.
• Update and organize information in the CRM (e.g., Salesforce, Meetime).
• Contribute to pipeline generation and achievement of targets.