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About the role
Key responsibilities & impact- Conduct elicitation, detailing and validation of workflows with customer service, operations and business areas.
- Map current and future journeys, identifying rules, exceptions, dependencies and integration points.
- Support the functional design of prioritized workflows for migration, focusing on clarity, operational fit and reduction of rework.
- Participate in workshops, discovery meetings and detailing sessions with stakeholders from involved areas.
- Assist in preparing functional documentation, flow diagrams, business rules, acceptance criteria and validation materials.
- Contribute to planning and execution of functional tests and UAT, organizing scenarios, evidence and required adjustments.
- Support training for key users, champions and teams affected by the change, ensuring understanding of the new workflows.
- Act as an interface between business, operations and technology, ensuring deliverables align with project needs.
- Support transition and stabilization after go-live, monitoring adjustments and operational learnings.
Requirements
What you’ll need- No specific requirements listed.
Benefits
Comp & perks- Meal allowance
- Home office allowance (for remote roles)
- Life insurance (Prudential)
- Childcare support (as per CLT)
- Assistance for parents of children with disabilities
- Birthday gift voucher
- Education allowance
- Culture allowance
- Birthday off
- TotalPass
- Annual bonus
- Health insurance
- Dental insurance
- "Refer & Earn" employee referral program
- Reimbursement for certifications on the AWS learning path
- Partnerships with educational institutions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow mappingfunctional designfunctional documentationflow diagramsbusiness rulesacceptance criteriafunctional testinguser acceptance testing (UAT)training supportproject management
Soft Skills
communicationcollaborationstakeholder engagementproblem-solvingorganizational skillsattention to detailfacilitationadaptabilityanalytical thinkingcustomer service orientation
