Dairy Queen

Learning and Development

• The Field Training Consultant partners with franchisees and operations leaders to identify learning opportunities and deliver scalable training solutions that drive business results.
• This role focuses on transitioning from traditional compliance-based training to capability-building approaches that improve operational performance, reduce turnover, and strengthen culture.
• This role leverages store performance data to consult with franchisees and hold them accountable for training outcomes.
• The consultant primarily facilitates virtual learning experiences—supported by data-driven insights—to ensure managers and teams gain the skills needed for success and to scale training across the system.
• Occasional in-person facilitation may be required.
• Using adult learning principles and adapting to diverse learning styles, the consultant ensures participants achieve measurable outcomes that impact profitability and growth.

Field Training Consultant

Supply Chain

• Provides strategic and operational sourcing management for LA&C markets, (Mexico and selected emerging markets in Latin America).
• Responsible for supplier identification, on-going supplier management, developing and executing sourcing strategies that ensure a reliable, cost-effective, and high-quality supply of food, packaging, and indirect materials to support restaurant operations, growth, and innovation.
• Partners closely with cross-functional teams including Quality (FSQR), Marketing, Finance, Operations, Distribution, Franchisees, and Suppliers to deliver flawless execution of core menu items, Limited Time Offers (LTOs), and new market or restaurant openings.
• Plays a critical role in supplier governance, risk management, cost optimization, and supply continuity within a fast-paced QSR environment.
• Works in close coordination with the Distribution Manager to ensure end-to-end supply chain continuity with the 3 PL partner while maintaining clear ownership of sourcing, supplier strategy, and commercial performance.

Bilingual Sourcing and Supply Chain Manager – Individual Contributor

Consultant

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operation’s Business Plan for a particular District.
• Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan).
• Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Field Training Consultant

Bilingual Sourcing and Supply Chain Manager – Individual Contributor

Franchise Business Consultant