Dairy Queen

Auditor

• Execute assigned franchise audits, compile and analyze data, and collaborate with internal and external stakeholders to ensure timely and accurate completion.
• Verify accuracy of fees paid by franchisees and assess compliance with contractual provisions.
• Analyze franchisee data and apply brand knowledge to reconstruct hypothetical sales based on product purchase volumes.
• Conduct one-on-one meetings with franchisees to present audit findings and recommend improvements for compliance and business performance.
• Manage and approve testing procedures, applying functional expertise to ensure accuracy and integrity in accounting and operational practices.
• Negotiate and collect additional royalties and advertising fees owed to ADQ, handling challenging conversations with professionalism and trust-building.
• Review and interpret franchise agreements, clearly explaining terms to franchisees or their representatives in alignment with ADQ policies.
• Protect the Dairy Queen brand by ensuring proper trademark usage and adherence to approved products, recipes, and preparation standards.
• Recommend and implement process improvements, including audit procedures and information systems enhancements.
• Document and maintain departmental procedures for reference and training purposes.
• Promote continuous improvement, quality, and adherence to DQ Core Values across teams and communities.
• Perform other related duties and special projects as assigned.

Internal Auditor

Operations

• Provide project management for newly approved locations throughout North America
• Manage the process of opening new locations
• Provide supervision through on-site visits and effective post-opening consulting
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators
• Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence
• Protect Dairy Queen® brand and respective trademarks.
• Functions as project manager of newly approved locations and provides leadership and direction to cross-functional teams
• Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met
• Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability
• Anticipate problems and develop workable solutions
• Provide business consulting services to recently opened locations within the assigned district
• Prepare and analyze statistical data relating to the restaurant opening for the purpose of improving restaurant operations including sales and profitability key performance indicators
• Train and implement the utilization of the PRIDE operating systems and routines
• Maintain consistent performance standards among franchisees within the assigned district
• Evaluate restaurant facilities and operations via company provided measures
• Provide recommendations and consulting that will positively effect overall operations, sales and profitability
• Monitor franchisees training process
• Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements
• Ensure that each location has the correct number of certified managers
• Become an expert in the training, troubleshooting and operation of all restaurant equipment
• Maintain effective communication with the field and cross-functional teams
• Assist with the process of championing new ideas

Operations Consultant

Marketing

• We are seeking a dynamic and results-driven Manager, Field Marketing to join our team in Bloomington, United States.
• Provide marketing leadership and counsel to franchisees, territory operators, advertising agencies, vendors, and internal teammates.
• Develop, manage, implement, and analyze marketing plans and programs to positively impact traffic, transactions, store sales, and profits while maintaining or exceeding fan expectations in assigned markets.
• Protect Dairy Queen® Trademarks. Ensure national level marketing initiatives are completed effectively.
• Lead the execution of marketing planning with franchisees and stakeholders; manage budgets and media plans; coordinate with regional operations teams and agencies.
• Provide market-level expertise for key strategic focus areas such as digital sales growth and participate in the National Marketing Fund.
• Travel for meetings with teammates and franchisees as necessary.

Internal Auditor

Operations Consultant

Manager, Field Marketing – Individual Contributor