Dadosfera

Support Engineer

• Ensure customer success and a positive experience throughout their journey with Dadosfera.
• Continuously expand customers' knowledge of the platform.
• Maintain close collaboration with Customer Success leadership.
• Support and assist in maintaining the on-site physical IT infrastructure at Dadosfera headquarters.
• Open and manage support tickets.
• Assist customers via chat, phone, email, or ticketing tools.
• Support the creation of technical documentation and user manuals.
• Ensure the proper operation of Dadosfera's on-site IT infrastructure.
• Provide on-site IT support at Dadosfera headquarters.

Support Analyst

Solutions Engineer

• Aprender como a Dadosfera opera.
• Apoiar a criação de demonstrações simples com análises descritivas utilizando SQL.
• Executar tarefas planejadas pelo líder técnico, tais como: Provisionamento de infraestrutura em nuvem.
• Criação de scripts e configuração de ferramentas e frameworks.

Support Analyst

Junior Solutions Engineer – Engenheiro de Soluções Júnior