D-ploy GmbH

IT Support

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

IT Support Technician, English, Latvian

IT Support Technician, English, German

Onsite IT Technician, English

• Installation von Laptops über Microsoft Intune
• Vorbereitung der Geräte zur Übergabe an Endnutzer
• Basis-Fehlerbehebung
• Unterstützung bei der Installation und Einrichtung von 75 Laptops in Geretsried (Oktober & November 2025)
• Geräte für die Übergabe an Endnutzer vorbereiten

IT Support, Student, Laptop-Installation

Analyst

• Take ownership of maintenance, development, and improvement of end-user systems
• Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance
• Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption
• Process license requests in line with the established approval workflow
• Monitor system health and prepare users for upcoming platform changes
• Perform routine monitoring and analysis including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections
• Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories
• Contribute to testing and validation of both on-premises and cloud-based product deployments
• Actively participate in O365 tenant administration activities
• Serve as a technical lead for assigned projects from initiation to completion
• Coordinate upgrade and patching processes where required
• Identify and recommend enhancements to end-user systems to improve performance, usability, and security

Modern Workplace Analyst

Customer Support

• Monitor, control and support service delivery; ensure systems, methodologies and procedures are in place and followed
• Provide hands on technical support to internal users
• Manage departmental and business IT risks; identify, mitigate and recommend solutions to Head of IT
• Adhere to TIS & EUX global policies and procedures
• Coordinate business development activities such as identification and communication with client
• Ensure IT Service and Support aligns to the Business roadmap and client's strategy
• Execute and coordinate local projects at the site
• Act as escalation point for help/service desk and on-site 2nd level support
• Liaise with internal/external service lines and third-party vendors
• Assist with planning and forecasting for IT related items at the site
• Implement local application enhancements and provide local application support where required
• Provide IT feedback and ensure customer satisfaction while continuously improving services
• Execute or coordinate security and compliance remediation activities per IGM Guidelines where required
• Perform problem analysis and resolution; be available to handle issues and service outages
• Oversee local IT Support resources and manage business stakeholders
• Review and align IT budgetary numbers with local financial team for the site
• Participate and assist with global IT initiatives where required

D-ploy GmbH

IT Support Technician, English, Latvian

IT Support Technician, English, German

Onsite IT Technician, English

IT Support, Student, Laptop-Installation

Modern Workplace Analyst

Support Specialist, French, English

IT Support Technician, English

IT Onsite Technician, English, Russian