D-ploy GmbH

People Operations

• Drive and oversee the execution of People & Culture projects and initiatives defined by the Chief Compliance Officer and senior leadership.
• Ensure consistent implementation of policies, processes, and frameworks across all countries and entities.
• Monitor project progress, manage risks, and ensure timely and high-quality delivery.
• Step into day-to-day HR operations when required to support the team and maintain service continuity.
• Lead and coordinate the Employee Services, HR Business Partner, and External Workforce teams.
• Ensure smooth and compliant HR operations across the employee lifecycle (onboarding, changes, exits, etc.).
• Provide operational and procedural guidance to the team, resolving escalated or complex cases.
• Build clear accountability, collaboration, and communication across all HR areas.
• Maintain and strengthen HR documentation, policies, and audit readiness.
• Ensure all HR activities comply with local employment laws and internal governance standards.
• Support the rollout and maintenance of HR systems and ensure data accuracy and integrity.
• Drive standardization, automation and process improvement across international operations.
• Act as a partner and escalation point for HR Business Partners and HR Generalists, ensuring consistent support for managers and teams.
• Promote fairness, compliance, and professionalism in all employee matters.
• Contribute to engagement, development, and well-being initiatives that are scalable and pragmatic.
• Work closely with the Chief Compliance Officer, senior leadership, and other functions (Finance, Delivery, Resource Management) to ensure alignment and execution of People & Culture priorities.
• Provide clear communication and reporting on progress, risks, and improvement opportunities.
• Foster collaboration within the People & Culture function and ensure a service-oriented approach across teams.

Head of People & Culture

Administrative Assistant

• - Serves as the contact point for the customers for PO (Purchase orders) creation and GR booking.
• - Manages purchase order process, controls invoices and books good receipts.
• - Manages the creation of the Work Orders and follows up on their approval flow in internal system.
• - Manages monthly accruals through collection of financial data.
• - Manages the update of the Finance Operation SharePoint. Provides any ad-hoc reporting support to the Financial Analyst or Finance Coordinator.
• - Ensures the executed processes are aligned with Internal Guidelines and IGM standards.

Purchase Order Administrative Specialist, Hebrew

Purchase Order Administrative Specialist, Chinese

Purchase Order Administrative Specialist, Spanish

• Serves as the contact point for the customers for PO (Purchase orders) creation and GR booking.
• Manages purchase order process, controls invoices and books good receipts.
• Manages the creation of the Work Orders and follows up on their approval flow in internal system.
• Manages monthly accruals through collection of financial data.
• Manages the update of the Finance Operation SharePoint. Provides any ad-hoc reporting support to the Financial Analyst or Finance Coordinator.
• Ensures the executed processes are aligned with Internal Guidelines and IGM standards.

Purchase Order Administrative Specialist, German – Invoicing, Finance

IT Support

• Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and networks.
• Diagnose and resolve technical issues, ensuring minimal downtime for clients.
• Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships.
• Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system.
• Perform routine maintenance and system updates to ensure optimal performance.
• Provide training and guidance to clients on the use of hardware and software.
• Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions.

IT Support, Field Service, Slovenian/English

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

IT Support Technician, English Speaker

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives
• Contractor role for a limited amount of hours per week (20 hours)
• Official start date for candidates is March 2025

IT Onsite Technician, IT Support

IT Onsite Technician, English, Russian

IT Support Technician, English

Customer Support

• Monitor, control and support service delivery; ensure systems, methodologies and procedures are in place and followed
• Provide hands on technical support to internal users
• Manage departmental and business IT risks; identify, mitigate and recommend solutions to Head of IT
• Adhere to TIS & EUX global policies and procedures
• Coordinate business development activities such as identification and communication with client
• Ensure IT Service and Support aligns to the Business roadmap and client's strategy
• Execute and coordinate local projects at the site
• Act as escalation point for help/service desk and on-site 2nd level support
• Liaise with internal/external service lines and third-party vendors
• Assist with planning and forecasting for IT related items at the site
• Implement local application enhancements and provide local application support where required
• Provide IT feedback and ensure customer satisfaction while continuously improving services
• Execute or coordinate security and compliance remediation activities per IGM Guidelines where required
• Perform problem analysis and resolution; be available to handle issues and service outages
• Oversee local IT Support resources and manage business stakeholders
• Review and align IT budgetary numbers with local financial team for the site
• Participate and assist with global IT initiatives where required

Support Specialist, French, English

Analyst

• Take ownership of maintenance, development, and improvement of end-user systems
• Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance
• Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption
• Process license requests in line with the established approval workflow
• Monitor system health and prepare users for upcoming platform changes
• Perform routine monitoring and analysis including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections
• Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories
• Contribute to testing and validation of both on-premises and cloud-based product deployments
• Actively participate in O365 tenant administration activities
• Serve as a technical lead for assigned projects from initiation to completion
• Coordinate upgrade and patching processes where required
• Identify and recommend enhancements to end-user systems to improve performance, usability, and security

Modern Workplace Analyst

• Installation von Laptops über Microsoft Intune
• Vorbereitung der Geräte zur Übergabe an Endnutzer
• Basis-Fehlerbehebung
• Unterstützung bei der Installation und Einrichtung von 75 Laptops in Geretsried (Oktober & November 2025)
• Geräte für die Übergabe an Endnutzer vorbereiten