Cyrela

Bookkeeper

• Execute and monitor the issuance of bank remittances for boleto bank slips (boletos), ensuring compliance with banking and system rules.
• Perform the recording, clearing and reconciliation of receivables, ensuring the integrity of financial information.
• Manage customers’ outstanding balances, performing monetary adjustments, interest and penalties, and inputting renegotiations into the system.
• Control and analyze balances related to construction project postponements, identifying risks and financial impacts.
• Prepare and validate calculation workpapers, ensuring adherence to contractual rules.
• Support billing processes for insurance on sold units, ensuring correct calculation and recording.
• Support and execute routines related to assignment of rights, contract rescissions (distratos), sales disbursements and co-obligation, interfacing with partner areas.
• Act analytically to evaluate financial impacts resulting from system changes or changes to business rules.
• Actively contribute to building business cases, supporting backlog prioritization with IT and Product teams.
• Propose and lead continuous improvement initiatives, process automation and reduction of rework, focusing on operational efficiency and data quality.
• Serve as a technical reference for the team, supporting process standardization and best practices.

Senior Accounts Receivable Analyst

Customer Support

• Participate in the development and execution of relationship marketing campaigns and digital and in-person events.
• Support the organization and execution of events, from planning through post-event, liaising with agencies, vendors, designers and partners.
• Approve layouts and graphic materials, prepare briefs and take part in brainstorming sessions with internal teams and communication hubs.
• Analyze customer profiles and monitor the customer journey and relationship lifecycle for properties.
• Organize schedules, deadlines, spreadsheets and reports, and measure results.
• Oversee materials purchasing, supplier contracting and inventory management/control.
• Monitor and manage partnerships, and research market best practices to propose improvements and innovations.

Junior Customer Experience Analyst

Administrative Assistant

• Review of personal records with credit protection agencies (credit bureaus)
• Analysis of clients' personal documentation and financial capacity using CRM and onboarding systems
• Preparation of reports and opinions for evaluation by higher-level approval/management
• Assess risks associated with credit applications and propose alternatives to mitigate them
• Monitoring existing client portfolios to identify issues or irregularities that may affect their ability to pay
• Interface with sales and back-office teams to manage risks
• In-person and telephone customer service

Administrative Assistant – Backoffice

Analyst

• Ensure the quality of interactions handled by the Customer Contact Center;
• Support the development of the team by guiding best practices and service standards;
• Conduct trainings and refreshers as identified by needs;
• Monitor interactions and quality indicators, identifying opportunities for improvement;
• Act as a point of reference for area processes, supporting questions and standardizations;
• Propose and support continuous improvements to workflows and practices to achieve excellence in the customer experience.

Customer Service Quality Analyst - Mid-level

• Acompanhar projetos e programas sociais;
• Realizar gestão de parcerias;
• Levantar e analisar informações e indicadores;
• Analisar relatórios dos projetos;
• Apoiar ações internas de voluntariado.

Analista de Responsabilidade Social Jr.

• Develop, implement and monitor ESG strategies, engaging with internal and external stakeholders and strengthening Cyrela's institutional positioning;
• Maintain the Company's inclusion in stock exchange corporate indices (B3), such as ISE, ICO2 and IDIVERSA;
• Manage and monitor all sustainability certifications for developments, such as AQUA, EDGE and LEED, ensuring compliance and continuous improvement of results;
• Plan, coordinate and manage the Sustainability Report, ensuring adherence to GRI, SASB and TCFD guidelines and frameworks;
• Prepare and manage the greenhouse gas (GHG) emissions inventory (Scopes 1, 2 and 3), including offset strategies and reporting to the Brazilian GHG Protocol Program (FGV);
• Lead ESG communications, supporting the executive team in preparing materials for presentations, events, committees and strategic forums;

Senior Sustainability (ESG) Analyst

• Analyze performance and metrics of digital platforms, proposing improvements to increase engagement and conversion.
• Structure and review processes, identifying opportunities for automation and efficiency gains.
• Conduct detailed requirements gathering with stakeholders and translate requirements for the technology team.
• Lead user acceptance testing (UAT) and functional validations, ensuring adherence to business rules and usability.
• Create and update dashboards for monitoring products and processes.
• Plan and monitor implementations, aligning timelines and scope with all involved areas.
• Support roadmap definition and prioritization of improvements and new features.
• Assist in preparing executive presentations with results and action plans.
• Monitor innovation projects, connecting them with our ecosystem.

PMO Analyst (Mid-level)

Financial Planning and Analysis

• Execute Accounts Receivable/Accounts Payable activities, such as reconciling receipts, entering information into the system, and monitoring the settlement of invoices and due dates;
• Make payments to area suppliers, condominium fees, notary expenses, public agencies, among others;
• Prepare managerial and operational reports;
• Monitor the company’s internal controls;
• Interface with other internal departments and external partners;
• Organize routines and propose improvements and enhancements to the area’s processes.

Administrative/Financial Assistant

• Support and perform analyses of municipal, state and federal legislation applicable to project implementation, contributing to regulatory compliance and mitigation of environmental risks;
• Submit and follow up on procedures with the competent authorities (CETESB, SP Regula, Ibama, SVMA), ensuring deadlines are met, technical quality and legal compliance;
• Monitor the issuance, renewal and control of environmental licenses and approvals, maintaining frequent interfaces with public agencies and external partners;
• Track the validity of environmental permits, flagging risks and supporting the implementation of preventive and corrective actions;
• Support fulfillment of environmental conditions together with construction and project teams, ensuring alignment and compliance with legal requirements;
• Participate in meetings and technical site visits, providing guidance on environmental processes and requirements to the teams involved;
• Serve as internal technical support, contributing analyses, reports and inputs to management decision-making.

Mid-level Environmental Analyst, Contaminated Sites

• Assist clients by resolving questions about personalization and unit layouts;
• Responsible for the personalization sales portfolio;
• Send messages to schedule meetings with clients;
• Update spreadsheets and sales dashboards, comparing results to established targets;
• Contract and review executive drawings and release them for construction;
• Interface and collaborate with Customer Relations, Estimating/Budget, and Engineering teams to implement Personalization initiatives;
• Various tasks related to the Personalization area.
• Draft modification contracts for clients and monitor their progress until completion;