CYBOT

Technical Product Manager

• Manage product sales, pricing, work orders, and technical support for automation and electrical/electronic systems.
• Create and maintain BOMs for custom builds such as panels, VFDs, and computers.
• Act as an internal resource for troubleshooting build-related issues and provide in-house expertise on automation and electrical/electronic systems.
• Modify and create CAD drawings as required for projects.
• Manage communication with Rockwell and the customer regarding pricing, forecasts, ordering, lifecycle, quality, and product development.
• Understand and interpret component and system-level requirements to meet customer specifications.
• Oversee pricing for Rockwell and related support lines at the work order level, including labor and outsourced components.
• Work closely with branch sales and purchasing teams to forecast demand and determine order levels.

Counselor

• Supporterai la forza vendita con competenze tecniche
• Coltiverai nuove occasioni di business in sinergia con il team di vendita
• Svilupperai soluzioni tecniche su misura
• Promuoverai la conoscenza dei prodotti

Consulente Tecnico, Illuminazione

Sales

• Manage the client portfolio, ensuring consultative and personalized service
• Prospect new customers and strengthen relationships with existing ones to drive loyalty and grow the customer base
• Plan and execute sales strategies to improve sales performance
• Conduct negotiations, issue orders, and manage outstanding commercial issues
• Identify and offer the best solutions according to customer needs
• Perform outbound and inbound customer service, monitor the entire sales process, and ensure effective follow-up.

Junior Sales Representative

Account Executive

• Vor-Ort-Betreuung/Beratung unserer Kunden
• Vermarktung und Umsetzung unserer sonepar-spezifischen Vertriebskonzepte
• Selbstständige vertriebliche Entwicklung des Vertriebsgebiets inkl. Neukundenakquise
• Enge Zusammenarbeit mit dem Innendienst, Fachaußendienst, E-Business & (technischem) Key-Account
• Angebots- und Objektverfolgung inkl. Datenpflege im CRM-System

Vertriebsmitarbeiter im Außendienst, 80-100%

ServiceNow

• Align the platform roadmap with the Group IT strategy and the Digital Workplace vision.
• Lead strategic governance meetings and the ServiceNow Council (global working group) to prioritize blueprint evolutions.
• Manage the ServiceNow budget and maintain strong relationships with suppliers responsible for operating and enhancing the platform.
• Build business cases for new modules or major platform enhancements.
• Own and oversee the ServiceNow instances, lead the core platform team, and manage technical escalations.
• Identify opportunities for process automation and optimization to maximize the platform's value across all 90 brands.
• Ensure production environment maintenance (Incidents/Service Requests) meets global SLAs.
• Enforce an 'out-of-the-box' approach to minimize technical debt and ensure seamless upgrades.
• Lead service providers to ensure successful module deployment across all subsidiaries.
• Act as a key contributor to strategic projects, notably the CMDB program, ensuring delivery on time, on budget, and within scope.
• Provide subject-matter expertise on ServiceNow modules (ITSM, CMDB, etc.) to project teams.
• Analyze and resolve day-to-day operational challenges faced by subsidiaries.
• Establish and energize the ServiceNow Community at Sonepar.
• Foster knowledge sharing between operating companies to reduce workflow fragmentation and promote best practices.

ServiceNow Domain Manager

• Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials
• Utilizes Eclipse program for pricing structure and order entry
• Prepares cash or charge sales tickets with required ID and processing information in a timely manner
• Follows up with all specific record keeping requirements
• Estimates date of delivery based on knowledge of company delivery schedule
• Pulls and loads customer materials as necessary
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed
• Resolves customer order problems and complaints promptly
• Describes/demonstrates products using samples or catalogs showing features and benefits
• Sells and promotes branch and company-wide special promotions as directed

Counter Sales Representative II

IT Support

• Primary contact for receiving incidents and requests reported by members of senior management and their assistants.
• Responsible for processing and following up on all types of incidents and requests.
• Main contributor to incident resolution, quality improvement, and service continuity.
• Available to assist senior management upon request.
• Manage all requests received.
• Answering calls from users.
• Recording reported incidents or malfunctions.
• Processing or initiating the appropriate support actions: diagnosis, identification, communication, resolution, and formulation of solutions.
• Follow up on the handling of calls from senior management.
• Analyze activity to identify areas for improvement in services and availability.
• Prepare and install hardware and/or software for IT systems.
• Monitor incidents and coordinate with external service providers.
• Ensure a high-quality user experience and maintain documentation.

IT Executive, Helpdesk Technician

• Provide technical recommendations (for projects) and product specifications
• Maintain strong relationships with our supplier partners
• Serve as a point of contact among various parties to ensure successful management of major projects
• Solicit new clients and schedule meetings with them
• Visit prospective clients
• Present the services offered by Lumen's Transport Electrification department to clients
• Develop and deliver a business plan in collaboration with the department director's defined strategy
• Create and maintain synergy with internal colleagues across the company
• Train branch staff
• Perform any other related tasks.

Transport Electrification Advisor

• Greets customers on the sales floor.
• Practices good interpersonal relations, using tact, courtesy, and a positive attitude toward customers and co-workers.
• Handles difficulties with customers and coworkers with diplomacy.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meet customers' needs.
• Recommends additional products related to customer needs.
• Provides oral and written quotations or estimates of prices, terms, and delivery.
• Prepares cash or charge sales tickets with required identification.
• Follows up with any specific record-keeping requirements.
• Receives payment or obtains credit authorization.
• Loads customer materials for “will call” orders.
• Prepares correspondence and reports necessary for business transactions.

Counter Sales Representative

Business Development Rep

• Partner with contractors to support takeoff and estimating workflows as part of preconstruction collaboration.
• Assist with electrical takeoffs, including lighting and related scopes, to help improve estimating efficiency and accuracy.
• Work closely alongside outside and inside sales teams to identify opportunities where early takeoff engagement can support bid development, improve material alignment, and clarify scope.
• Collaborate with vendor partners, particularly lighting and solutions providers when appropriate to support accurate takeoffs, product alignment, and project execution.
• Lead working sessions, onboarding, and ongoing support related to takeoff and estimating collaboration tools.
• Apply construction and estimating experience to identify contractor pain points and translate them into practical, value-added solutions.
• Support bid strategy discussions by helping contractors better understand scope, quantities, and practical alternatives.
• Share best practices, lessons learned, and successful approaches across the organization to support consistent execution and continuous improvement.
• Gather feedback from contractor partners, vendor partners, and field teams to continuously refine approach and execution.
• Track engagement and opportunities influenced through preconstruction and takeoff support efforts.
• Collaborate with internal teams to align takeoff support efforts with branch and regional growth initiatives.

Business Development Manager

Account Manager

• Creating and executing a market specific sales plan that meets or exceeds set sales goals.
• Optimizing call routes to maximize time in the field and overall efficiency.
• Being regularly available and responsive to customers' real-time needs.
• Meeting regularly with customers in sales market to understand their needs.
• Educating customers on Crawford’s value-add offerings.
• Identifying and pursuing existing customer opportunities.
• Building long-term, productive, and mutually beneficial relationships with existing customers.
• Championing Crawford's brand in the local community.
• Identifying and executing local marketing activities to enhance presence and grow sales.

• Build relationships with current assigned customers to provide value and build business share.
• Be able to prospect to new accounts.
• Continuously look at new strategies to provide value add to the customers by understanding their needs and goals.
• Generate new business for the digital team through past, existing, and new customers.
• Collaborate and develop strategies with your manager on how to approach different clients to sell digital solutions.
• Effectively respond to and interact with all levels of the organization, suppliers and customers.
• Make sound decisions, valid conclusions, define and address problems by establishing all the facts and reach out to appropriate management teams for clarification and approvals.
• Demo and sell the Cooper Electric website, mobile app, and any other digital solutions that have been/will be created for customers.
• Utilize product and technical knowledge to assist customers with product selection.
• Reach monthly goals in sales and gross margin.
• Encourage the use of digital tools across the customer base.

Project Manager

• Manage the full order-to-payment cycle for project-based work
• Interpret project requirements during hand-off from estimators
• Prepare proposals for add-on sales and resolve project-related issues
• Maintain warranty documentation and manage claims processes
• Use internal tools to track project progress and ensure timely payments
• Recommend strategies to maximize sales with new and existing clients
• Collaborate with Irby Utility operations and personnel to support project success
• Enter orders on suppliers in the Irby Solar Eclipse ERP system
• Expedite materials from suppliers to meet required on-site dates
• Resolve customer order problems and complaints promptly
• Compile project submittal packages

Digital Marketing

• Support customers with onboarding and adoption of our e‑commerce and digital platforms
• Proactively engage customers to demonstrate digital tools and capabilities
• Train customers on features that improve ordering, visibility, and efficiency
• Serve as a digital resource for sales teams
• Identify opportunities where digital solutions can strengthen customer relationships
• Troubleshoot issues and coordinate with internal teams as needed
• Track activity, engagement, and progress within CRM and digital systems
• Stay current on platform enhancements and new digital capabilities

Technical Product Manager

Consulente Tecnico, Illuminazione

Junior Sales Representative

Vertriebsmitarbeiter im Außendienst, 80-100%

ServiceNow Domain Manager

Counter Sales Representative II

IT Executive, Helpdesk Technician

Transport Electrification Advisor

Counter Sales Representative

Business Development Manager

Account Manager

Counter Sales Representative

Account Manager

Project Manager

Digital Marketing Specialist