CYBOT

Junior Technical Consultant, Services

CYBOT

full-time

Posted on:

Location Type: Office

Location: Curitiba • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide comprehensive customer service, including: hotline support, managing equipment intake, resolving outstanding technical report issues, handling costs and pricing, logistics follow-up, providing feedback, needs analysis, proactive follow-up, and handling more complex technical negotiations (coordinating with the responsible technician and the client when necessary), and collections when required.
  • Open and close new cases in the system when necessary and verify orders.
  • Prepare and edit service proposals in accordance with company policy, including Technical Reports and the options indicated in pricing.
  • Anticipate solutions for customers regarding potential issues (whether or not negotiation is required).
  • Assess each client’s potential, commitment and loyalty; propose visits to Industrial Service when appropriate.
  • Manage a client portfolio with strategy, analyzing potential, promoting loyalty, increasing sales, as well as prospecting new clients and monitoring competitors and the market.
  • Monitor purchase requests when necessary during order closing and maintain contact with suppliers to obtain quotes.
  • Know product characteristics thoroughly and communicate them confidently to customers, maintaining relationships to facilitate negotiations.
  • Conduct site visits together with management when necessary.
  • Stay informed about all company business units and key contacts in each department, and pursue continuous technical and commercial development.

Requirements

  • Technical course in Electronics, Electrical Engineering or Administration is a plus.
  • Commercial or technical experience with electrical materials, automation, drives and motors.
  • Advanced knowledge of Excel and Microsoft Office.
  • Resilient, with strong verbal and written communication skills.
Benefits
  • Health insurance
  • Dental insurance
  • Meal voucher
  • Food allowance
  • Life insurance
  • Gympass
  • Profit-sharing (PLR)
  • Access to the GoFluent language platform
  • Optum Support Program: In partnership with iFood, offers psychological and social counseling for employees and their family members at no cost, accessible by phone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical report managementservice proposal preparationneeds analysislogistics managementsales strategyclient portfolio managementorder verificationproduct knowledgetechnical negotiation
Soft Skills
communication skillsresilienceclient relationship managementproblem-solvingstrategic analysisproactive follow-upteam collaborationnegotiation skillscustomer loyalty promotionmarket monitoring
Certifications
Technical course in ElectronicsTechnical course in Electrical EngineeringTechnical course in Administration