CYBOT

Customer Service Representative

CYBOT

full-time

Posted on:

Location Type: Office

Location: Waco • Texas • United States

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About the role

  • Assisting Summit's customers over the phone, internet, email or in person
  • Working closely with the Service Center sales staff to ensure a high level of customer service
  • Thoroughly understanding all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
  • Developing new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
  • Assisting customers over the phone or via internet with orders, quotations, and product questions
  • Negotiating profitable pricing with both customers and suppliers
  • Proactively following up on customer orders, challenges, and needs
  • Resolving customer concerns and issues as efficiently and effectively as possible
  • Assisting counter and warehouse associates as needed

Requirements

  • Excellent interpersonal and communication skills, both oral and written
  • Time management – ability to organize and manage multiple priorities and meet deadlines
  • Flexibility – ability to effectively adapt to change
  • High school diploma or GED
  • Ability to perform duties with minimal supervision
  • Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
  • 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Benefits
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Earned wage access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
counter sales experienceinside sales experienceknowledge of electrical toolsknowledge of electrical suppliesknowledge of electrical equipment
Soft Skills
interpersonal skillscommunication skillstime managementflexibilityability to work with minimal supervision
Certifications
high school diplomaGEDEPEC BronzeEPEC SilverEPEC Gold