Capital Markets Manager
Brightspeed
Senior Systems Manager
Cybermedia Technologies, LLC (CTEC)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
- Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
- Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
- Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
- Manage user access, authentication, permissions, and security controls across all platforms.
- Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
- Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
- Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
- Provide technical support, guidance, and training to staff on system usage, security, and protocols.
- Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
- Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
- Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.
Requirements
- Bachelor’s degree with 5–7 years of progressively responsible IT systems management experience.
- Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms.
- Demonstrated experience in system security, access control, incident response, and regulatory compliance.
- Experience troubleshooting system, hardware, and software issues in a multi-user environment.
- Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards.
- Proven ability to implement system upgrades, patches, and technology enhancements.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports.
- Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms.
- Experience developing and delivering technical support and training to staff.
- Ability to work collaboratively within cross-functional teams and with external vendors when required.
- Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.
Benefits
- Paid vacation & Sick leave
- Health insurance coverage
- Career training
- Performance bonus programs
- 401K contribution & Employer Match
- 11 Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT systems managementnetwork administrationdatabase managementsystem securityaccess controlincident responseregulatory compliancetroubleshootingsystem upgradestechnology enhancements
Soft skills
analytical skillsproblem-solving skillsorganizational skillsdecision-making skillsverbal communicationwritten communicationattention to detailcollaborationtrainingtechnical support
