Cybermedia Technologies, LLC (CTEC)

Software Engineer

• Develop and deliver innovative customer-centric technologies and solutions that facilitate OPM operation and maintenance (O&M) and Modernization support for legacy and new applications in a production environment.
• Support the development and work with government business/mission clients to ensure changes/bugs identified in the production systems are fixed, verified, and tested in lower environments.
• Provide technical expertise and systems design for individual initiatives.
• Review existing architecture and suggest/implement ways to fine-tune the application.
• Responsible for developing and delivering complex software requirements to accomplish business goals.
• Ensure that software is developed to meet functional, non-functional, and compliance requirements.

Cobol Mainframe Developer

Backend Engineer

• Responsible for activities associated with delivery of software solutions associated with customer-defined systems and software projects by working in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes.
• Designing, developing and implementing custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight
• Acting as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success
• Providing improvements to the product(s) being supported
• Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases
• Supporting release planning with conceptual design and development / refinement of software engineering guidelines
• Analyzing complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components
• Ensuring product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports
• Providing mentoring to junior members of the team

Senior Java Developer

Database Administrator

• Leads and plans complex database design, development, implementation, administration, tuning, ETL, and backup and recovery for assigned project(s).
• Should be able to write up to 5000 lines of complex database code in one package.
• Must have working knowledge of more than one relational database system, such as Oracle, DB2, Sybase, Informix, Access and NOSQL such as MongoDB and others.
• Works with Team Leads, database team members, software engineers and system administrators on design, development and support issues.
• Coaches and mentors other database team members on functional and technical understanding and design and administration strategy.

Database Architect

Administration

• Manage the full life cycle of government contracts, from proposal through closeout.
• Support the development, review, and submission of proposals in response to federal RFPs and RFQs.
• Review and interpret federal solicitations, contracts, and modifications to ensure compliance with applicable regulations (FAR/DFARS).
• Administer a variety of contract types, including CPFF, T&M, FFP, and IDIQ.
• Oversee subcontract management activities, including the drafting, negotiation, and monitoring of subcontract agreements and flow-down provisions.
• Maintain current knowledge of contracting vehicles (e.g., GSA Schedules, GWACs, IDIQs, BPAs, MATOCs).
• Collaborate with program managers, finance, and business development to ensure consistent and compliant contract execution.
• Prepare and maintain accurate contract files, correspondence, and reporting documentation.
• Serve as the primary point of contact for contract matters between the company, clients, and partners.
• Provide advice and support to the Contracts Director and leadership on contractual risks and opportunities.
• Support the corporate compensation program by ensuring consistency between contract requirements and internal compensation structures.
• Perform compensation mapping to align labor categories and rates with federal contract requirements and industry standards.
• Collaborate with HR and Finance teams to develop and maintain pricing models for proposal submissions and contract modifications.
• Ensure all pricing and compensation strategies comply with applicable labor laws, Service Contract Act (SCA) provisions, and internal policies.
• Contribute to internal reviews of pricing and rate development for competitiveness and compliance.
• Maintenance of contract management systems/databases.
• Oversee all federal compliance reporting requirements including SAM annual reporting, GSA quarterly/annual submissions, eSRS subcontracting reports, and other regulatory reporting (FFATA, EEO, VETS-4212) while maintaining a compliance calendar to ensure timely submissions.

Contracts Administrator

Java Developer

Research Analyst

• Conduct literature reviews, data gathering, and background research relevant to program goals and priorities.
• Design and implement research methodologies, including surveys, interviews, and data analysis plans.
• Collect, clean, and organize data from multiple sources such as databases, surveys, and external reports.
• Analyze both quantitative and qualitative data using appropriate statistical or analytical tools.
• Synthesize findings and prepare detailed reports, presentations, and visualizations for diverse audiences.
• Provide actionable recommendations based on research results to support program initiatives, process improvements, and strategic decisions.
• Ensure research activities and reports comply with SSA, privacy, confidentiality, and ethical standards.
• Collaborate with internal teams, program managers, and external stakeholders to define research objectives and deliverables.
• Maintain comprehensive documentation of methodologies, findings, and supporting data for audit and future reference.
• Stay informed about industry research trends, emerging methodologies, and best practices.

Technical Writer

• Edit and review all written deliverables for spelling, grammar, technical accuracy, clarity, and professionalism.
• Ensure all documents conform to SSA publication requirements and writing guidelines.
• Collaborate with technical staff and subject matter experts to verify information accuracy and resolve ambiguities.
• Revise reports, manuals, training materials, presentations, and correspondence for conformity, readability, and style.
• Maintain document version control and track changes throughout the review and approval process.
• Ensure consistency in terminology, formatting, and organization across all project documentation.
• Apply feedback from team leads and SSA representatives, maintaining compliance with project and contractual standards.
• Support quality assurance of final deliverables to ensure submission readiness.

Technical Editor

QA Engineer

• Perform detailed reviews and quality assurance checks on EN/VR payment and eligibility transactions processed via iTOPSS to ensure accuracy, completeness, and adherence to program guidelines.
• Reconcile EN/VR transactions and resolve discrepancies between system records and case file documentation, flagging and correcting errors as needed.
• Monitor payment and eligibility workflows to proactively identify potential issues related to overpayments, eligibility status changes, or incorrect transactions.
• Assist with overpayment resolution by collaborating with ENs, VR agencies, and internal stakeholders—researching issues, preparing documentation, and communicating findings and solutions to all parties involved.
• Analyze data and prepare reports on error trends, recurring reconciling issues, and QA metrics to inform management and support continuous process improvements.
• Provide expert guidance on SSA payment policies, eligibility criteria, iTOPSS navigation, and transaction processing to partner organizations and internal teams.
• Conduct training and develop resources on accurate transaction processing, reconciliation protocols, and quality standards for EN/VR program staff.
• Maintain confidential and compliant records for all QA activities, reconciliation efforts, and overpayment cases in accordance with federal policy.
• Support internal and external audits by preparing accurate transaction histories, QA logs, and reconciliation documentation as requested.
• Stay current with SSA program updates, new iTOPSS features, regulatory changes, and best practices in EN/VR transaction management and quality assurance.

Payment Specialist – QA

Systems Engineer

• Design and develop online training modules to support TPM’s marketing, recruitment, and program education objectives related to Beneficiary outreach and the Help Line and EN/VR Help Desk.
• Work closely with subject matter experts (SMEs), program leads, and technical staff to analyze training needs and translate requirements into engaging e-learning content.
• Utilize instructional design best practices and adult learning principles to create course materials, storyboards, interactive activities, and assessments.
• Implement multimedia assets, including videos, graphics, simulations, and knowledge checks within online training programs using standard e-learning development tools.
• Deploy and maintain training content in the organization’s learning management system (LMS), ensuring accessibility and tracking learner progress.
• Evaluate training effectiveness using data analytics, learner feedback, and other performance metrics to drive content improvements.
• Maintain compliance with Section 508 accessibility standards and other federal guidelines for online learning.
• Update existing training modules as needed to reflect program enhancements, policy changes, or feedback from trainees and stakeholders.
• Document all instructional materials, processes, and project deliverables per organizational requirements.
• Coordinate multiple training development projects simultaneously and provide timely progress reports to leadership.

Beneficiary Instructional Systems Designer, ISD

Content Marketing Manager

• Oversee user access management for THOR/iTOPPS, including onboarding, permissions updates, and deactivation in line with security protocols.
• Coordinate and monitor system security, ensuring compliance with SSA, Privacy Act, and federal data protection standards.
• Design, update, and manage content within THOR/iTOPPS to ensure clarity, accuracy, and alignment with EN program goals and user needs.
• Assess, prioritize, and provide recommendations for system enhancements to improve content delivery, usability, and functionality.
• Test and validate new features, content updates, and system modifications prior to implementation to ensure quality and compliance.
• Collaborate with IT, security, and program stakeholders to troubleshoot system issues, resolve end-user problems, and coordinate timely solutions.
• Draft, review, and update user documentation, training materials, and reference guides related to content and system changes.
• Conduct periodic quality assurance checks and audits of content accuracy and access rights.
• Support Section 508 compliance initiatives by ensuring all content and system interfaces meet accessibility standards.
• Prepare regular reports on system access, security incidents, content changes, and user feedback for management review.

Content Designer

Manager

• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
• Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
• Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
• Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
• Manage user access, authentication, permissions, and security controls across all platforms.
• Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
• Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
• Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
• Provide technical support, guidance, and training to staff on system usage, security, and protocols.
• Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
• Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
• Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

Senior Systems Manager

• Design, develop, and implement interactive online training modules to support TPM marketing, recruitment, and program education objectives for Beneficiary outreach, Help Line, and EN/VR Help Desk programs.
• Collaborate with subject matter experts (SMEs), program management, and communication teams to analyze learning needs and translate complex program requirements into clear, engaging instructional content.
• Conduct curriculum and content analysis to ensure alignment with program goals, messaging accuracy, compliance requirements, and learner needs.
• Utilize evidence-based instructional design methodologies (e.g., ADDIE, SAM) to structure course materials, create storyboards, and produce course prototypes.
• Develop multimedia learning assets, including video, audio, graphics, simulations, and assessments, using industry-standard e-learning development tools.
• Implement and maintain online modules within the organization’s learning management system (LMS), ensuring broad accessibility and compatibility.
• Evaluate learner feedback, assessment data, and program metrics to measure instructional effectiveness and recommend content improvements.
• Ensure all training materials adhere to Section 508 accessibility standards and other applicable federal regulations.
• Maintain training documentation, version control, and project status reports as required by management and clients.
• Support periodic updates and revisions to existing training modules in response to feedback, program changes, or regulatory updates.

EN/VR Instructional Systems Designer – ISD

• Design, develop, edit, and update written content, including FAQs, guides, web copy, printed materials, and scripts for beneficiary communications.
• Collaborate with subject matter experts to translate program policies, procedures, and complex information into clear, accessible beneficiary content.
• Ensure all content is accurate, consistent, and adheres to SSA policies, style guides, and branding standards.
• Perform regular reviews and audits of existing materials to identify content gaps and areas for improvement.
• Coordinate with Help Line and program management teams to address beneficiary feedback and emerging information needs.
• Support the development and revision of training materials and job aids for both beneficiaries and program staff.
• Ensure all published content meets Section 508 accessibility requirements and best practices for inclusive design.
• Monitor content performance metrics and collect feedback to inform updates and future content development.
• Maintain version control and proper documentation of all content updates and revisions.
• Assist with content migration and system updates as needed, coordinating with IT and web development teams.

Beneficiary Content Designer

Data Analyst

• Collect, clean, and validate large sets of program-related data from multiple sources.
• Analyze data to identify trends, patterns, and areas of concern or opportunity for the organization.
• Develop, maintain, and update dashboards, reports, and visualizations to support program management and reporting needs.
• Interpret data findings and present actionable recommendations to stakeholders and management.
• Ensure the accuracy, security, and integrity of all data and analyses.
• Prepare routine and ad hoc data reports for internal and external use, ensuring compliance with SSA, privacy, and other regulatory standards.
• Collaborate with cross-functional teams to define data needs, support project objectives, and streamline data collection processes.
• Use statistical and analytical tools to perform quantitative and qualitative analyses.
• Document methodologies, data definitions, and processes clearly for future reference and audit purposes.
• Support data migration, data integration, and quality assurance initiatives as needed.
• Stay current with best practices in data analytics, visualization, and privacy/security requirements.

• Administer, monitor, and update all databases supporting SSA program websites, ensuring data integrity, security, and availability.
• Perform regular website maintenance tasks, including updates, bug fixes, performance monitoring, and troubleshooting.
• Lead technical planning and implementation for consolidating two SSA websites into a single, unified site (Optional Task 7).
• Develop and execute migration strategies to ensure seamless content, database, and functionality integration, minimizing service disruptions.
• Design and implement robust database backup, restore, and disaster recovery procedures.
• Coordinate with stakeholders to align migration and website management with operational goals, SSA standards, and user needs.
• Ensure websites and databases comply with SSA, FISMA, Privacy Act, and Section 508 accessibility requirements.
• Analyze database and website performance, optimize queries, and implement system enhancements as needed.
• Prepare and maintain documentation for all database, website management, and migration activities.
• Provide technical expertise to program managers, IT staff, and content specialists on all aspects of website/database management and consolidation.

• Lead advanced call monitoring and quality assurance for EN/VR Help Desk operations
• Analyze performance data and key metrics to identify trends, risks, and opportunities for improvement
• Provide detailed coaching and actionable feedback to individual staff and teams
• Develop, deliver, and update training programs, materials, and job aids
• Facilitate onboarding for new Help Desk staff and ongoing development for existing team members
• Document and report on quality assurance findings, compliance issues, and training effectiveness
• Collaborate with management to implement process improvements and best practices

EN/VR QA and Training Specialist

Learning and Development

• Coordinates and administers training programs for Social Security Administration personnel
• Manages training schedules, participant enrollment, venue coordination, and logistics for both in-person and virtual training events
• Maintains training records, tracks completion rates, and ensures compliance with federal training documentation requirements
• Supports language translation and accessibility requirements for training programs and materials

Training Coordinator / Administrator

• Plan and conduct training sessions for staff and Employment Network (EN) personnel on program policies, procedures, and systems.
• Develop and update training materials, guides, and job aids.
• Support onboarding and orientation activities for new hires to ensure smooth integration.
• Monitor inbound and outbound calls and review operations for quality assurance.
• Perform call monitoring and operational quality reviews, document findings, and provide recommendations for improvement.
• Provide feedback and coaching to staff to support development and quality improvement.
• Ensure all training and quality processes comply with program guidelines and standards.

Beneficiary QA and Training Specialist

Business Analyst

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Participate and contribute to the Daily Leadership Stand-up, Daily Development Team SCRUMs, Weekly IPTs, Weekly Executive Briefing, Executive Steering Committee (ESC) reporting as required
• Provide general project management oversight on a day-to-day basis and reporting
• Align processes, operating model, and delivery framework with the Agile Scrum methodology and use of the Rational Team Concert (RTC) and/or JIRA or other tools available in client environment to manage backlog
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Working closely with client and providing leadership, training, coaching, and guidance to junior staff
• Ensuring solutions meet business needs and requirements
• Managing projects, developing project plans, and monitoring performance
• Prioritizing initiatives based on business needs and requirements
• Serving as a liaison between stakeholders and users
• Monitoring deliverables and ensuring timely completion of projects
• Lead, mentor, and coach Mid-level and Junior Business Analyst
• Serve as team lead for Business Analyst team, ensuring team is knowledgeable and adheres to client and internal processes