CyberMaxx

Account Manager

• Own and deliver on GRR and NRR targets across the business
• Drive renewal forecasting accuracy and pipeline visibility across all segments
• Establish and manage expansion strategies to grow existing accounts
• Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell
• Lead, coach, and develop a team of quota-carrying Account Managers
• Instill a commercial, revenue-driven mindset across the customer experience organization
• Define KPIs, quotas, compensation alignment, and performance management frameworks
• Hire, onboard, and scale a high-performing team focused on retention and growth
• Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes
• Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment)
• Oversee customer health scoring models to proactively identify churn risk and expansion opportunities
• Ensure Account Managers are positioned as trusted advisors driving strategic conversations
• Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services
• Partner with Sales, Product, and Marketing to align on account growth strategy and positioning
• Create scalable programs for customer advocacy, reference generation, and lifecycle expansion
• Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers
• Leverage customer data, usage trends, and engagement signals to improve NRR performance
• Translate insights into actionable improvements across product, delivery, and go-to-market
• Implement tools, processes, and reporting to streamline renewals, expansions, and account planning
• Utilize analytics to drive data-informed decision making across retention and growth metrics
• Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

Senior Director, Account Management

Sales

• Lead efforts in Mountain West region driving new business acquisition
• Work collaboratively with support and leadership teams maximizing revenue in the Mountain West and Southwest regions
• Identify, recruit, and onboard new partners to expand our channel network
• Develop and execute a partner recruitment plan within your specific region
• Support existing partner activities region
• Leverage Partner Development resources to align comprehensive training and enablement programs to equip partners with the knowledge and skills to effectively sell and support our solutions
• Collaborate with the channel and marketing teams to share partner feedback on collateral, and marketing campaigns to fit their specific ICP
• Provide ongoing support and guidance alongside channel team to partners, including supporting deal registration, technical assistance through our sales engineering team, and assistance with lead generation

Channel Sales Advisor

Implementation Specialist

• Deploy the stack: Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting.
• Build the pipeline: Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection.
• Integrate M365: Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring.
• Plant the traps: Deploy deception decoys and honeytokens to expand detection coverage across customer environments.
• Scan for risk: Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately.
• Tune and validate: Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC.
• Document the work: Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable.
• Collaborate across teams: Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments.
• Guide the customer: Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live.
• Hand off with care: Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process

Implementation Engineer

Customer Support

• Manage and develop a team of SOC analysts and leads.
• Provide coaching, performance feedback, and development opportunities to grow talent and maintain strong team morale.
• Drive daily execution of SOC services, ensuring all detection, response, and escalation activities align with SLAs and client expectations.
• Monitor KPIs and service metrics to assess effectiveness, identify areas for improvement, and support data-driven decisions.
• Contribute to staffing strategies, platform enhancements, and process optimization to support scalability and innovation.
• Act as an escalation point and trusted advisor for client inquiries and incidents.
• Participate in onboarding and ongoing service reviews.
• Partner with Engineering and Sales teams to define service enhancements and support pre-sales engagements.
• Lead the development and enforcement of SOC standards, playbooks, and documentation to ensure consistent, high-quality service delivery.
• Assist in forecasting and managing operating budgets, staffing needs, and capital expenditures related to SOC operations.
• Participate in business continuity, disaster recovery, and incident response planning activities.

Manager, Customer Service Front Line

• Serve as the first point of contact for customer support requests
• Assist customers with portal access issues, including password resets and login troubleshooting
• Escalate unresolved or complex issues to the appropriate internal team
• Document all interactions and resolutions in Jira
• Maintain consistent coverage across 24-hour shifts, 7 days a week
• Support transition of tenants/users to Microsoft 365 Lighthouse
• Perform basic EDR troubleshooting
• Process and provision access requests for NextCloud, SentinelOne (S1), and Thinkst Elastic

Customer Service Front Line

• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts.
• Support retention efforts through proactive account engagement and risk identification.
• Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives.
• Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems.
• Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities.
• Build and maintain strong customer relationships across a broad portfolio of low-touch accounts.
• Serve as a primary commercial point of contact for customer contract and business discussions.
• Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications.
• Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services.
• Monitor customer health trends and escalate risks or concerns proactively.

Digital Account Manager

Customer Success Manager

• Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
• Strategic Thinking: Identifying areas for growth and long-term success.
• Relationship Management: Establish and nurture strong relationships with key stakeholders.
• Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
• Analysis: Identify trends and areas for improvement through analysis of customer data.
• Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Sales Engineer

• Actively work alongside the Sales and Account Executive team members throughout the sales process by participating in business development calls and meetings with prospects and current customers.
• Strategically analyze client's needs in great detail in order to design, present, and demonstrate the appropriate Information Security solutions throughout the sales cycle.
• Demonstrate CyberMaxx solutions to prospects, customers and partners.
• Assist the Sales team in reviewing and scoping solutions for proposals.
• Promptly respond to Requests for Proposal (RFP’s).
• Work in partnership with the Sales organization in order to successfully meet quota objectives set by the region.
• Work with industry partners to stay current with relevant technologies and promote mutual technological selling strategies.
• Provide consultative value to prospects regarding use of people, processes, and technology.
• Consistently maintain and build upon technical advisor relationships.

Client Partner

• Research and identify potential strategic partners aligned with our business goals and target markets.
• Develop and execute a comprehensive partner strategy, including target partner profiles, engagement models, and joint value propositions.
• Initiate and manage the outreach, negotiation, and agreement process with prospective partners.
• Develop and implement effective onboarding programs to ensure new partners are equipped for success.
• Build and maintain strong, long-term relationships with key partner stakeholders.
• Serve as the primary point of contact for assigned partners, ensuring clear communication and alignment.
• Develop and execute joint business plans with partners, outlining mutual goals, strategies, and key performance indicators (KPIs).
• Regularly track partner performance, identify areas for improvement, and implement strategies to optimize results.
• Collaborate with internal teams (Sales, Marketing, Product, Support) to develop and execute joint initiatives with partners, such as co-marketing campaigns, integrated product solutions, and joint sales efforts.
• Facilitate regular meetings and communication with partners to ensure alignment and progress on joint initiatives.
• Establish and track key performance indicators (KPIs) to measure partner performance and the overall success of the partner program.
• Prepare regular reports on partner activity, progress against goals, and ROI.
• Contribute to the ongoing development and improvement of the company's partner program, including processes, tools, and resources.

Partner Development Manager – East

Security Engineer

• Monitor and analyze security alerts and events from various security tools and systems.
• Coordinate over multiple mediums with users and administrators of various roles and backgrounds during incident investigations and response.
• Collect and analyze raw events and alerts.
• Construct timelines surrounding activity that is adversarial or otherwise related to the investigation at hand.
• Provide feedback on alerts received and events reviewed to the betterment of detection capabilities.
• Escalate tickets, when necessary, based on established processes.
• Classify and prioritize incidents based on established criteria.
• Consistently provide professional-quality customer service.
• Thoroughly and accurately document work details within the ticketing system.
• Maintain familiarity with products in use and the ability to quickly familiarize with related technologies.
• Stay informed of breaking news and industry best practices from multiple reliable sources and share findings.
• Attend and contribute to regular team meetings.

Cybersecurity Specialist

Solutions Engineer

• Own and execute work submitted through the Solutions Request Queue for any internal team
• Serve as a technical escalation point for complex, non-standard, or cross-platform requests
• Enable internal teams and customers by translating platform capabilities into usable, supportable solutions
• Validate service alignment with contracted offerings and identify gaps or misconfigurations
• Provide clear technical recommendations that improve service quality and consistency
• Support company initiatives requiring advanced technical coordination and execution
• Document solutions, patterns, and best practices to improve scalability and repeatability
• Identify systemic issues and contribute to continuous improvement of processes and tooling

Backend Engineer

• Work with development team and other department leads to outline scopes of and design new toolsets
• Create intelligible plans for how tools will be implemented, including documentation and diagrams as necessary, to aid in team collaboration
• Refine plans to meet team requirements and implement them into functional, structured, and efficient applications
• Identify inefficiencies and counterintuitive elements of current toolsets and offer practical solutions
• Implement redesigns of existing toolsets to improve performance, compatibility, stability, and/or implement additional features
• Complete and review documentation for projects or any operational effort
• Provide system performance monitoring and troubleshooting
• Maintain current knowledge of relevant technology as assigned
• Other activities as assigned

Senior Software Engineer, Python

• Lead and coordinate SOC analysts during assigned shift, ensuring adherence to procedures and performance expectations.
• Serve as the first line of escalation for high-priority or complex security incidents.
• Oversee real-time monitoring, analysis, and triage of security alerts from various security platforms.
• Validate and ensure completeness, accuracy, and consistency of incident documentation and ticketing.
• Enforce adherence to playbooks, runbooks, and service level agreements (SLAs).
• Provide shift handoff summaries and briefings to incoming teams and SOC leadership.
• Mentor and coach team members to drive continuous skill development and career progression.
• Assist with onboarding of new analysts and ensure proper access to customer environments.
• Participate in operational planning and post-incident reviews to identify improvements.
• Collaborate across internal teams to support customer onboarding, tuning, and custom configurations.
• Maintain awareness of emerging threats, vulnerabilities, and security technologies.

Cybersecurity Shift Lead

• Monitor and analyze security alerts and events from various security tools and systems.
• Coordinate over multiple mediums with users and administrators of various roles and backgrounds during incident investigations and response.
• Collect and analyze raw events and alerts.
• Construct timelines surrounding activity that is adversarial or otherwise related to the investigation at hand.
• Provide feedback on alerts received and events reviewed to the betterment of detection capabilities.
• Escalate tickets, when necessary, based on established processes.
• Classify and prioritize incidents based on established criteria.
• Consistently provide professional-quality customer service.
• Thoroughly and accurately document work details within the ticketing system
• Maintain familiarity with products in use and the ability to quickly familiarize with related technologies.
• Stay informed of breaking news and industry best practices from multiple reliable sources and share findings.
• Attend and contribute to regular team meetings.