CyberMaxx

Sales Engineer

• Actively work alongside the Sales and Account Executive team members throughout the sales process by participating in business development calls and meetings with prospects and current customers.
• Strategically analyze client's needs in great detail in order to design, present, and demonstrate the appropriate Information Security solutions throughout the sales cycle.
• Demonstrate CyberMaxx solutions to prospects, customers and partners.
• Assist the Sales team in reviewing and scoping solutions for proposals.
• Promptly respond to Requests for Proposal (RFP’s).
• Work in partnership with the Sales organization in order to successfully meet quota objectives set by the region.
• Work with industry partners to stay current with relevant technologies and promote mutual technological selling strategies.
• Provide consultative value to prospects regarding use of people, processes, and technology.
• Consistently maintain and build upon technical advisor relationships.

Security Analyst

• Formalize and deliver security product tuning requests to improve detection capabilities and overall efficiency.
• Develop and maintain incident response use incidents, knowledge base articles, and other relevant documentation.
• Coordinate basic forensics activities as needed.
• Conduct after action reviews on high impact and otherwise noteworthy incidents to identify process and human capital improvements.
• Aid in onboarding and mentoring new team members.
• Drive and Implement continuous improvement, open communication, and sharing of knowledge.
• Assist with creation, review, and upkeep of internal documentation.
• Facilitate reasonable out-of-hours communications such as company email and occasional SOC operations related phone calls to resolve escalated issues.
• Actively influence team collaboration, cross-training, and documentation.
• Act as a primary subject matter expert for one or more security products.
• Act as initial escalation point for complicated or sensitive work.
• Identify and resolve opportunities to automate repetitive tasks.
• Proactively propose improvements for how to reduce risk and potential future incidents.
• Maintain high-level of expertise with products in use and the ability to quickly familiarize with related technologies.

Cybersecurity Analyst

Sales

• Lead efforts in Mountain West region (CO, UT, WY, MT & ID) driving to new business acquisition
• Work collaboratively with support and leadership teams maximizing revenue in the Mountain West and Southwest regions
• Identify, recruit, and onboard new partners to expand our channel network
• Develop and execute a partner recruitment plan within your specific region
• Support existing partner activities region
• Leverage Partner Development resources to align comprehensive training and enablement programs
• Collaborate with the channel and marketing teams to share partner feedback on collateral and marketing campaigns

Channel Sales Advisor

Customer Success Manager

• Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
• Strategic Thinking: Identifying areas for growth and long-term success.
• Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point of contact for customer inquiries and concerns.
• Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
• Analysis: Identify trends and areas for improvement through analysis of customer data.
• Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Technical Product Manager

• Own and articulate product vision, roadmap, and requirements for one or more technical platforms or products
• Collaborate with business leaders to define technical scope, align on delivery timelines, and ensure successful implementation
• Translate customer needs, internal feedback, and business goals into detailed product requirements and user stories
• Drive backlog grooming, sprint planning, and release readiness with cross-functional teams
• Monitor and report on product performance, KPIs, and operational health
• Stay current on market trends, emerging technologies, and competitive landscape to inform product strategy
• Communicate product updates and vision clearly to stakeholders at all levels

Sales Engineer

Cybersecurity Analyst

Channel Sales Advisor

Customer Success Manager

Senior Technical Product Manager