CyberMaxx

Engineer

• Use Python, Java, and JavaScript to script, automate, and enhance threat detection workflows and security alerts
• Apply critical thinking and advanced problem-resolution skills to investigate security anomalies and complex technical issues
• Manage multiple concurrent security projects, ensuring results are delivered with high organizational standards and effective communications
• Partner with cross-functional teams to drive success and advance organizational security objectives
• Utilize C++ and HTML knowledge to understand and defend against diverse attack vectors within web and system environments

Junior Detection Engineer

Customer Success Manager

• Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
• Strategic Thinking: Identifying areas for growth and long-term success.
• Relationship Management: Establish and nurture strong relationships with key stakeholders.
• Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
• Analysis: Identify trends and areas for improvement through analysis of customer data.
• Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Digital Customer Success Manager

Account Manager

• Understanding customer needs, identifying areas for upselling and long-term success that align with the company’s overall objectives and growth plans.
• Manage the renewal process, organize all documentation related to renewals and expansions, ensuring accuracy and compliance with internal processes.
• Collaborate with CSM team and technical teams to ensure a unified experience.
• Collaborate with finance and legal to facilitate smooth handling of paperwork and ensure all requirements are met.
• Foster strong customer relationships, turning satisfied clients into advocates, participating in case studies, testimonials and referrals.
• Communicate effectively with clients to gather necessary information for renewal paperwork.