Senior Director, Account Management

CyberMaxx

Senior Director of Account Management driving customer retention and expansion strategies for CyberMaxx's cybersecurity services. Leading Account Managers to achieve revenue targets and ensure customer success.

Posted 6/5/2026full-timeRemote • Maryland • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and deliver on GRR and NRR targets across the business
Drive renewal forecasting accuracy and pipeline visibility across all segments
Establish and manage expansion strategies to grow existing accounts
Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell
Lead, coach, and develop a team of quota-carrying Account Managers
Instill a commercial, revenue-driven mindset across the customer experience organization
Define KPIs, quotas, compensation alignment, and performance management frameworks
Hire, onboard, and scale a high-performing team focused on retention and growth
Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes
Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment)
Oversee customer health scoring models to proactively identify churn risk and expansion opportunities
Ensure Account Managers are positioned as trusted advisors driving strategic conversations
Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services
Partner with Sales, Product, and Marketing to align on account growth strategy and positioning
Create scalable programs for customer advocacy, reference generation, and lifecycle expansion
Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers
Leverage customer data, usage trends, and engagement signals to improve NRR performance
Translate insights into actionable improvements across product, delivery, and go-to-market
Implement tools, processes, and reporting to streamline renewals, expansions, and account planning
Utilize analytics to drive data-informed decision making across retention and growth metrics
Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

Requirements

What you’ll need

8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership roles
Proven track record leading teams of quota-carrying Account Managers / Renewals AEs
Demonstrated ownership of GRR, NRR, renewals, and expansion revenue targets
Strong leadership experience scaling high-performing, revenue-focused account management teams
Cybersecurity industry experience required; MDR/MSSP experience strongly preferred
Deep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businesses
Highly analytical with experience leveraging data, forecasting, and pipeline management tools
Exceptional communication and executive presence with the ability to engage from end-users to C-level stakeholders
Strategic thinker with the ability to build and execute scalable post-sales revenue programs
Bachelor’s degree or equivalent experience; MBA or advanced degree preferred
Self-starter who thrives in a high-growth, fast-paced environment

Benefits

Comp & perks

Flexible Paid Time Off
401(k) with company match
Medical, Dental, and Vision Coverage
Voluntary Short-Term and Long-Term Disability
Employee Assistance Program with Mental Health support
Life and ancillary insurance options
Health Savings Account contributions (with HDHP selection)
10 annual paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GRRNRRrenewal forecastingpipeline managementcustomer health scoringdata analysischurn mitigationexpansion strategyaccount planningperformance management

Soft Skills

leadershipcoachingstrategic thinkingcommunicationexecutive presenceteam developmentcustomer advocacydata-informed decision makingcross-functional collaborationself-starter

Certifications

Bachelor’s degreeMBAadvanced degree