CYB Human Resources

HR Operations and Quality Specialist

CYB Human Resources

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $65,000 - $75,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee and manage the work of HR Assistants, providing guidance, delegation, and quality control
  • Coordinate HR projects from handoff to HR Generalist, ensuring all client-ready deliverables are complete
  • Perform regular audits (I-9, FLSA, compliance reviews) with precision and consistency
  • Ensure projects are completed accurately, on schedule, and to the highest standards
  • Balance delegation and hands-on execution; step in as needed while ensuring team productivity
  • Manage multiple client projects simultaneously with strict adherence to deadlines
  • Maintain accurate HR records, client files, project boards, and folders
  • Respond to internal HR inquiries and escalate to Generalists when appropriate
  • Partner with HR Generalists to translate project roadmaps into actionable steps for Assistants
  • Review Assistant-drafted emails for HR compliance before client send-out
  • Identify opportunities to improve workflows and delivery efficiency
  • Manage HRIS entries (e.g., Gusto, Zenefits, BambooHR) for hires, terminations, and role changes; troubleshoot system access issues
  • Ensure documentation is uploaded, named, and archived correctly in WorkDrive
  • Support build-out of client-specific training materials and oversee drafting of toolkits/trainings
  • Oversee project/task boards; keep real-time updates across all client accounts; delegate sub-tasks and remove blockers
  • Spearhead projects: organize scope, delegate tasks, track deadlines, and update Generalists prior to client meetings
  • Meet weekly with CYB team to review progress, clarify assignments, and provide coaching/support
  • Independently conduct FLSA audits, I-9 audits, and personnel file audits; verify PTO/sick leave accruals and posting compliance
  • Draft/finalize handbook updates, draft/customize job descriptions to meet ADA and classification requirements
  • Coordinate offer letters, onboarding packets, and new hire compliance forms
  • Build credibility with client managers; deliver polished, client-ready work and clear recap communications
  • Proactively identify compliance gaps, research HR regulations, and recommend solutions

Requirements

  • Highest level of organization, attention to detail, and ability to manage priorities independently in a remote environment
  • 3–5 years of HR experience with expertise in compliance, audits, and operations
  • Advanced knowledge of employment law (FLSA, FMLA, ADA, EEO/Title VII, I-9/E-Verify, federal & state regulations)
  • Proven ability to manage audits (I-9, FLSA, payroll/benefits, personnel files)
  • Experience in compensation/benefits administration, payroll, ACA/COBRA, and leave compliance
  • Skilled in HR operations: onboarding/offboarding, performance management, corrective actions, and recruiting
  • Proficient in HRIS (e.g., Gusto, ADP, Paycom), ATS, and reporting tools
  • Demonstrated success drafting/updating policies, handbooks, and SOPs
  • Experience mentoring or managing HR staff and ensuring quality control
  • Strong project management skills across multiple clients
  • Excellent communication and presentation skills, including comfort with C-suite executives and virtual training
  • Preferred: Experience partnering with small businesses and entrepreneurs
  • Preferred: Associate’s degree in HR, Business, or related field
  • Preferred: HR consulting experience
  • Work environment: quiet home office with reliable internet
  • Ability to sit for long periods, communicate via phone/video, and occasionally lift/move up to 5 lbs
  • Supervisory experience: direct oversight of HR Assistants
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