CYB Human Resources

Human Resources

• Oversee day-to-day HR execution across multiple client accounts
• Review and approve HR work prepared by HR Assistants before it is client-facing
• Serve as the first escalation point for HR Assistants on: Employee relations questions, Documentation and compliance concerns, Investigation intake and next steps
• Ensure timely, accurate, and professional HR responses
• Take escalated client calls related to complaints, hotline issues, and investigations
• Coordinate and oversee investigations, including assigning fact-gathering tasks to HR Assistants
• Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts, Risk considerations, Documentation status
• Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base
• Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards.

HR Operations – Investigations Manager

• Managing the full HR lifecycle for multiple small to mid-sized business clients
• Combining advanced HR expertise, compliance management, and project leadership
• Serving as the primary HR account owner and trusted advisor
• Managing standard client accounts with opportunities for advancement into higher-tier accounts
• Reporting directly to the CHRO and collaborating with the broader CYB team

Strategic HR Consultant

Operations

• The Billing & Operations Specialist serves as the financial and operational center for CYB Human Resources.
• This role safeguards the accuracy of all billing, invoicing, and financial data.
• Ensures the cleanliness and integrity of our CRM and tech systems.
• Maintains the "Rhythm of the Business" by proactively managing communication, compliance documentation, and operational cadence.
• The Specialist is responsible for maintaining critical financial processes, managing up to leadership, enforcing internal controls, and ensuring CYB’s operational engine runs smoothly.

Billing & Operations Specialist

• Serve as the primary HR consultant for assigned clients, managing onboarding through retention.
• Lead compliance audits (FLSA, I-9, personnel files) and implement corrective actions.
• Advise on ADA, FMLA, EEOC, and multi-state employment law matters.
• Conduct investigations and draft findings and corrective actions.
• Develop and update policies, handbooks, and performance management systems.
• Coach managers on leadership, communication, and corrective action.
• Design and deliver management and compliance trainings.
• Conduct compensation bench marking and assist with pay equity and classification.
• Supervise HR Operations & Quality Specialists or Assistants supporting client deliverables.

HR Operations – Investigations Manager

Strategic HR Consultant

Billing & Operations Specialist

Senior HR Consultant – Generalist