CXM Direct

Human Resources

• Position Title: HR Systems & Automation Manager
• Reporting Line: Reports directly to the CHRO.
• Location: Remote – European timezone
• General Purpose: Ensure efficient, accurate, and automated execution of core HR processes, including payroll, employee benefits, and HR systems, with a strong focus on enabling self-service capabilities for both employees and managers.
• Specific Objectives (first ~12 months):
• - Develop a comprehensive and up-to-date map of all HR processes, including supporting tools, workflows, documentation, and training materials for employees on HR-related matters.
• - Develop a prioritized automation roadmap for HR operations, based on impact assessment and feasibility.
• - Take full ownership of all HR tools, including administration, billing, configuration, and integration with external systems.
• - Design and automate the end-to-end onboarding process—from offer acceptance through system access, workplace setup, and initial training—in close collaboration with IT, Facilities, and Finance.
• - Design and automate the offboarding process, ensuring compliance, timely system access removal, and clear coordination across relevant departments.
• - Contribute to the development of new employee training by designing and delivering the HR-related components.
• Key Activities:
• - Conduct process discovery sessions and stakeholder interviews to gather operational requirements and identify pain points.
• - Maintain and administer HR platforms, ensuring accurate configuration, data integrity, and timely support issue resolution.
• - Analyze process performance and system usage data to identify automation opportunities and inefficiencies.
• - Create and deploy automations using low-code/no-code tools (currently Microsoft Power Automate) to streamline repetitive HR tasks.
• - Coordinate with IT, Facilities, and Finance to define integration points and service handoffs across the employee lifecycle.
• - Draft, review, and continuously improve documentation, templates, and user guides for internal HR tools and procedures.
• - Lead implementation efforts for new tools or process changes, including testing, rollout planning, and change communication.
• - Create and maintain structured content for HR-related employee training, ensuring accessibility and clarity.

HR Systems & Automation Manager

System Administrator

• Manage the full suite of Zoho applications (CRM, Analytics, Creator, etc.), ensuring they are configured, secured and aligned with business needs.
• Configure workflows, automation, dashboards and reports within Zoho to support the sales team’s KPIs and pipeline management.
• Administer user access, roles, profiles, permissions and data-security settings within Zoho.
• Develop and execute SQL queries, manage database tables and oversee data integrity, migration, cleansing and synchronization across systems.
• Design, build and maintain integrations (via APIs, webhooks, etc.) between Zoho and other internal/external systems (e.g., marketing tools, trading/operation platforms, communications systems).
• Provide support and training for users of Zoho — guiding sales, marketing and operations teams to get maximum value from the platform.
• Continuously assess system workflows and data-flows, identify inefficiencies, propose and implement best-practice solutions.
• Develop custom functions/scripts (for example using Deluge or similar scripting within Zoho) as needed for automation or advanced configuration.
• Monitor system performance, troubleshoot issues, and ensure that the Zoho environment scales and adapts as CXM grows.

System Administrator, Zoho

Network Engineer

• Design, deploy, and maintain proxy/obfuscation stacks (Shadowsocks, obfs4proxy, Cloudflare Tunnel, etc.)
• Monitor and mitigate censorship-related disruptions (DPI, DNS poisoning, TCP reset injection, etc.)
• Develop a strategy for traffic masking and IP hopping
• Collaborate with the backend team to ensure seamless application connectivity under censorship pressure
• Research and adopt new circumvention techniques (TLS camo, domain fronting, randomized transports)
• Implement observability & logging for health checks, traffic anomalies, and tunnel stability

Network Engineer – Anti-Censorship

• Reports directly to the CHRO and works remotely in European timezone.
• Ensure efficient, accurate, and automated execution of core HR processes including payroll, employee benefits, and HR systems.
• Develop a comprehensive map of all HR processes, tools, workflows, documentation, and training materials.
• Develop a prioritized automation roadmap for HR operations based on impact assessment and feasibility.
• Own administration, billing, configuration, and integration of all HR tools.
• Design and automate end-to-end onboarding (offer acceptance through system access, workplace setup, initial training) with IT, Facilities, and Finance.
• Design and automate offboarding to ensure compliance and timely system access removal.
• Conduct process discovery sessions and stakeholder interviews to gather requirements and identify pain points.
• Maintain and administer HR platforms, ensure data integrity, and resolve support issues.
• Create and deploy automations using low-code/no-code tools (currently Microsoft Power Automate).
• Coordinate integrations and service handoffs across the employee lifecycle with IT, Facilities, and Finance.
• Draft, review, and continuously improve documentation, templates, user guides, and HR training content.
• Lead implementation efforts for new tools or process changes including testing, rollout planning, and change communication.

HR Systems & Automation Manager

System Administrator, Zoho

Network Engineer – Anti-Censorship

HR Systems and Automation Manager