CXM Direct

Project Manager

• Responsible for managing feature delivery by coordinating with developers, gathering stakeholder requirements, supporting the Product Owner with release coordination, prototyping features, maintaining clear delivery plans, tracking dependencies and risks, and ensuring features are delivered in line with agreed priorities and timelines.
• Develop comprehensive product knowledge sufficient to independently manage feature planning and delivery.
• Assume end-to-end ownership of assigned product initiatives, making day-to-day decisions independently and escalating only when necessary.
• Build and document a clear understanding of departmental needs and cross-functional dependencies.
• Independently manage assigned initiatives from requirement gathering through release, meeting agreed scope, timelines, and quality expectations.
• Establish effective working relationships with key departments and proactively resolve cross-functional dependencies and delivery risks.
• Manage the development and delivery of assigned features and product initiatives.
• Communicate and coordinate with stakeholders, developers, QA specialists, Product team members, and representatives from other departments.
• Gather, clarify, document, and prioritize business and product requirements.
• Translate stakeholder needs into clear tasks, acceptance criteria, and delivery plans for the development team.
• Track progress, timelines, dependencies, risks, and blockers throughout the delivery lifecycle.
• Facilitate planning sessions, status meetings, requirement reviews, and release-readiness discussions.
• Coordinate feature testing, stakeholder validation, and issue resolution with QA and development teams.
• Support the Product Owner in planning and coordinating releases.
• Create prototypes or mock-ups to clarify requirements and validate feature concepts.
• Maintain project documentation and provide clear, timely updates to relevant stakeholders.
• Make day-to-day delivery decisions independently and escalate significant risks or scope changes when necessary.
• Conduct feature demonstrations for stakeholders, gather feedback, and document agreed follow-up actions.
• Use AI tools to improve the efficiency and quality of requirements gathering, documentation, feature prototyping, analysis, and project coordination.

Application Engineer

• Own the day-to-day reliability of .NET/C# services running on Windows.
• Participate in the on-call rotation for production trading systems and lead incident response during service disruptions.
• Investigate production incidents, perform root cause analysis, and implement preventive actions to eliminate recurring issues.
• Build and maintain Grafana dashboards, Prometheus alerts, and operational health views across applications, infrastructure, and databases.
• Instrument .NET services to improve telemetry, metrics, logging, and visibility into service health and customer impact.
• Define, implement, and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Troubleshoot issues across .NET/C# applications, Windows Server, Aurora PostgreSQL databases, AWS infrastructure, CI/CD pipelines and deployments.
• Improve deployment safety, release automation, and rollback strategies.
• Partner with developers to improve application operability, resilience, and fault isolation.
• Automate operational tasks through scripting and infrastructure automation.
• Create and maintain runbooks, operational documentation, and incident response procedures.
• Continuously improve monitoring, alert quality, automation, and platform reliability.

Application Site Reliability Engineer, SRE

QA Engineer

• **Key Activities:**
• - Perform thorough functional, integration, API, regression, and exploratory testing of assigned features and product areas.
• - Review requirements and acceptance criteria to identify quality risks, gaps, and unclear behavior.
• - Document defects clearly, including reproduction steps, expected results, actual results, and supporting evidence.
• - Develop and maintain automated test scripts for assigned product features and regression scenarios.
• - Investigate failed or unstable automated tests and improve test-suite reliability.
• - Continuously build product and technical knowledge by reviewing relevant documentation and project updates.
• - Ask timely and relevant questions to clarify requirements, risks, and expected product behavior.
• - Collaborate with developers, product managers, and the QA Lead to investigate and resolve quality issues.
• - Participate in release validation and clearly communicate quality risks before deployment.
• - Use approved AI tools to improve productivity, accelerate testing activities, and streamline day-to-day QA work.
• - Demonstrate active engagement and ownership of product quality throughout the development and release lifecycle.

Full-Stack QA Engineer

Chief Operating Officer

• Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas.
• Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.
• Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.
• Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.
• Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.
• Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.
• Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).
• Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.
• Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.
• Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.
• Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.
• Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.

Chief Operating Officer, Cryptocurrency Exchange

General

• Lead the design and implementation of a comprehensive business development strategy
• Oversee the management of existing and new relationships with partners and clients.
• Personally build relationships that result in support for existing and new programs.
• Prepare business plans for the targeted region on a quarterly basis.
• Provide supervision and guidance for business development team.
• Provide reporting regarding the overall performance of individuals and the department
• Ensure team members meet targets and objectives consistently
• Communicate the various promotions, products and marketing campaigns currently active
• Document business development activities
• Contributing to overall organizational strategies and representing the priorities of the development function. Participate in promoting an organizational culture that values long-term strategic thinking, creativity/innovation, and high performance
• Stay up to date with financial market events, news and developments
• Represent the Company externally at conferences, meetings, and speaking engagements, as required

Sales Team Lead

Customer Support

• **General Purpose:** The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.
• **Job Role:**
• - Effectively manage company communication channels, including live chat, emails, and phone calls.
• - Identify and assess customers’ needs to ensure a high level of satisfaction.
• - Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• - Provide timely and accurate support to clients within the specified time frame.
• - Maintain and update CRM records with all customer interactions and actions taken.
• - Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
• - Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
• - Work independently as well as collaboratively in a team environment.
• - Adhere to standard operating procedures and company policies at all times.

Project Manager

Application Site Reliability Engineer, SRE

Full-Stack QA Engineer

Chief Operating Officer, Cryptocurrency Exchange

Sales Team Lead

Customer Support Specialist