Customer Support Specialist

CXM Direct

Customer Support Specialist ensuring positive client experiences in Forex trading platforms. Managing inquiries and communications through various channels while maintaining CRM records.

Posted 6/10/2026full-timePhnom Penh • 🇰🇭 CambodiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**General Purpose:** The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.
**Job Role:**
- Effectively manage company communication channels, including live chat, emails, and phone calls.
- Identify and assess customers’ needs to ensure a high level of satisfaction.
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
- Provide timely and accurate support to clients within the specified time frame.
- Maintain and update CRM records with all customer interactions and actions taken.
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
- Work independently as well as collaboratively in a team environment.
- Adhere to standard operating procedures and company policies at all times.

Requirements

What you’ll need

- Proven experience in a customer support or client service role.
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
- Excellent command of **KHMER** & **English **both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communicate on skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

Benefits

Comp & perks

**Benefit of working at CXM:**
Competitive Salary along with KPI Bonus
Night Shift Allowance
Growth Opportunities
Collaborative Team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportclient serviceForex tradingfinancial marketsMicrosoft Officeactive listeningproblem-solvingpresentation skills

Soft Skills

communicationteamworkindependenceflexibilitytime management