CVS Health

Manager

• Drive end‑to‑end project management for high‑impact workforce optimization initiatives, operating effectively in grey areas where requirements, risks, and stakeholder inputs may be evolving.
• Partner closely with Government Affairs, Legal, Talent Acquisition, Communications, and HR to scope work, align resources, manage timelines, mitigate risk while managing the project plan.
• Serve as an enterprise‑wide strategic advisor to leaders at all levels, providing consultative guidance in complex, ambiguous, and high‑impact scenarios where solutions are not clearly defined and require strategic judgment, influence, and risk assessment to inform workforce strategy and future‑state design.
• Influence talent decisions by evaluating current capabilities against future organizational needs, identifying skill gaps, and recommending workforce solutions that enable long-term business success and adaptability.
• Leverage data to proactively identify workforce activities and emerging risks, delivering actionable insights and strategic recommendations that inform organizational design and talent decisions.
• Lead strategic process improvements and system enhancements for severance administration technology, translating complex and evolving business and legal needs into scalable system requirements.
• Own end‑to‑end solution integrity by defining requirements, designing and executing test scripts, and overseeing full regression testing to ensure compliant, reliable, and future‑ready outcomes.
• Ensure compliance with state/federal laws (WARN, OWBPA, EEO Title VII, ERISA, Section 409A of the Internal Revenue Code, etc.) and company policies.

Senior Manager, Workforce Optimization

Pharmacist

• Responsible for driving growth in Specialty by building innovative products
• Develop robust product roadmap based on current and anticipated market trends
• Collaborate across the organization to deliver new solutions to market
• Build and execute product roadmap that solves payor, provider and patient needs
• Leverage pharmacist expertise to inform clinical strategy and performance
• Assist in the development of tools and processes to improve effectiveness
• Collaborate with external partners to develop strategies for managing high-cost medical drugs

Senior Manager – Oncology & Rare Disease Products

Consultant

• Develop and maintain relationships with key benefit administration, decision support, enrollment, technology and emerging AI-enabled solution providers.
• Conduct research, analysis, and business assessments to identify opportunities and support strategic decision-making.
• Develop business cases, recommendations, presentations, and implementation plans that advance organizational priorities.
• Support evaluation, selection, implementation, and ongoing management of strategic third-party relationships.
• Monitor partnership performance and recommend opportunities for improvement, expansion, and optimization.
• Influence stakeholders across multiple business areas to drive alignment and successful execution of strategic initiatives.
• Serve as a liaison between internal teams and external partners to ensure delivery of business objectives.
• Support business technology initiatives that improve operational effectiveness, enrollment outcomes, and customer experience.

Senior Manager, Strategic Business Consultant – Supplemental Health

Director

• Managing strategic relationships with designated consulting and brokerage partners
• Supporting membership growth and customer engagement objectives
• Leading complex cross-functional initiatives
• Developing and maintaining engagement plans with partners
• Supporting consulting and brokerage partners with resources and tools
• Leading initiatives to increase participation and membership growth
• Analyzing business challenges and developing recommendations
• Developing business cases and executive-level presentations
• Coordinating regular business reviews with partners
• Providing leadership and development for the Strategic Partnerships team

Lead Director, Strategic Business Consulting, Supplemental Health

Artificial Intelligence

• Contribute to the strategic oversight and optimization of competitive intelligence and AI-enabled research capabilities.
• Support the Enterprise Strategy team's research tool ecosystem by partnering with the Lead Director.
• Act as the SME and product owner of the team’s knowledge management system (Crayon).
• Organize requirements and work with vendors on new features, oversee utilization reporting, and identify ways to leverage platforms for research needs.
• Partner closely with Strategy leaders and external vendors to align tool capabilities with evolving business needs.

Senior Manager – Market Intelligence, AI Technology Platforms

Data Scientist

• Lead, coach, and develop the Salesforce Performance Analytics team
• Drive the strategy and evolution of analytics, forecasting, insights, and AI-enabled capabilities
• Shape a product and outcome-oriented roadmap aligned to business and Field priorities
• Bring an enterprise perspective to analytics decisions while staying closely connected to Field needs
• Translate business needs into scalable analytics solutions that improve decision-making and performance
• Set team priorities across support, enhancements, and strategic capability-building work
• Oversee service tickets, configuration changes, and core data load activities
• Drive continuous improvement in platform usability, operational consistency, and team effectiveness
• Partner cross-functionally to support platform changes, integration readiness, and adoption
• Maintain accountability for platform stability, operational health, and administrator-owned processes

Lead Director, Performance Analytics

Account Executive

• responsible for overall account strategy, renewal outcomes, and executive relationships for large, complex employer pharmacy benefit manager clients
• lead renewal strategy, guide financial decisions, and serve as trusted partner to client and consultant stakeholders
• own the multi-year account strategy for assigned clients
• develop and present clear recommendations on pricing, guarantees, and solution design
• maintain working knowledge of account economics, including drug trend, pricing, rebates, and guarantees
• interpret financial analyses and explain results clearly to client and internal leaders
• manage relationships with consultants influencing assigned accounts
• provide clear direction to internal partners, including Account Executives and functional teams

Account Executive, Strategic

• Support the pharmacy team in delivering operational and service excellence within the store
• Assist patients and customers as the first point of contact
• Ensure pharmacy operations run smoothly and prescriptions are filled accurately
• Follow Standard Operating Procedures (SOPs) and best practices
• Complete company training program and satisfy registration, licensing, and certification requirements as per Board of Pharmacy guidelines

Pharmacy Technician

AI Engineer

• Manage small team of architects performing solution engineering for the PBM organization
• Provide solution design and guidance to ensure that the solution adheres to PSS Architecture Guiding Principles and standards while maximizing reuse of technology assets.
• Actively lead and participate in the Architecture community to drive modernization opportunities for the advancement of PBM technology while keeping in mind the complexities of our IT landscape
• Providing leadership, coaching and guidance to App Dev, Technology Services and Solutions.
• Lead and drive proofs-of-concept and technology deep-dives specific to partner technologies
• Advise and assist App development teams with technical roadblocks such as performance challenges within a solution in key strategic initiatives

Lead Architect, AI, API Integration

• Lead end-to-end contract negotiations, execution, and analysis with a focus on hospital, physician groups, and smaller/local systems
• Manage contract performance and drive the development and implementation of value-based arrangements aligned with organizational strategy
• Identify, recruit, and onboard providers to meet network expansion and adequacy targets
• Partner cross-functionally to support provider compensation strategy, pricing development, and reimbursement modeling
• Analyze financial and operational data to identify cost-saving opportunities and execute initiatives that drive measurable impact
• Serve as a key representative of the organization with providers, customers, and community stakeholders

Senior Manager, Network Contracting

Operations

• Drive improvements in efficiency and patient experience across central Service Ops teams through technology enablement
• Role focus is on technology adoption and process transformation within five Service Operations teams: Patient Service contact center, Pharmacy Technician contact center, Triage Nurse contact center, Referrals processing, and Medical records requests
• Optimize existing technology tools (e.g., Oak Street’s EHR, telephony) to drive measurable performance improvements
• Identify and adopt new technologies, develop business cases, run vendor selection processes, and lead implementation
• Drive process automation through robotic process automation and AI-enabled solutions
• Lead structured change management initiatives to ensure technology adoption, including communication, training, stakeholder engagement, and feedback measurement
• Shape Service Ops–wide technology strategy in partnership with CVS leadership, ensuring alignment to enterprise priorities while avoiding duplication of Business Ops Strategy scope
• Own build/buy and vendor selection decisions for Service Ops technologies, in collaboration with enterprise stakeholders as appropriate
• Design scalable processes to support Service Ops growth and expansion
• Manage a pipeline of prioritized technology initiatives and allocate resources to high-impact opportunities
• Maintain strong relationships with Service Ops leaders and support partners (training, workforce management, analytics, etc.)

Lead Director – Service Operations – Digital Transformation

IT Support

• Reviews and adjudicates claims in accordance with claim processing guidelines.
• Provides accurate and timely resolution in processing medical claims.
• Determines and understands the coverage provided under a member's health plan.
• Processes claims accurately to enhance customer satisfaction and retention.

Claim Benefit Specialist

• Support the pharmacy team in delivering operational and service excellence within your store
• Assist the pharmacy team to ensure that pharmacy operations run smoothly
• Show empathy and genuine care while serving patients
• Complete basic inventory activities as permitted by law
• Contribute to a high-performing team and embrace a growth mindset

• Provide supervision for the dispensing pharmacy
• Monitor industry, regulatory and compliance developments for pending regulatory changes
• Communicate and educate staff on pharmacy-related issues
• Implement quality assurance programs for pharmacy services
• Maintain record of all required pharmacist licensure & technician registrations for current staff
• Implement policies and procedures for maintaining the integrity and confidentiality of prescription information and patient health care information.

Pharmacist in Charge – Long Term Care

Payroll

• Own and manage the payroll calendar, ensuring adherence to established timelines, milestones, and deliverables.
• Establish and enforce payroll cycle governance, including clear controls and accountability across stakeholders.
• Oversee pre-payroll data validation processes to ensure accuracy and completeness of employee data prior to payroll processing.
• Lead the identification, tracking, and resolution of payroll exceptions, ensuring timely and accurate outcomes.
• Manage relationships with payroll providers, ensuring adherence to service level agreements (SLAs).
• Oversee administration of wage garnishments, ensuring compliance with regulations.
• Lead payroll audit and reconciliation processes, ensuring accuracy prior to final sign-off.
• Oversee off-cycle payroll processes, ensuring accuracy, proper approvals, and documentation.

Senior Manager, Workforce Optimization

Senior Manager – Oncology & Rare Disease Products

Senior Manager, Strategic Business Consultant – Supplemental Health

Lead Director, Strategic Business Consulting, Supplemental Health

Senior Manager – Market Intelligence, AI Technology Platforms

Lead Director, Performance Analytics

Account Executive, Strategic

Pharmacy Technician

Lead Architect, AI, API Integration

Senior Manager, Network Contracting

Lead Director – Service Operations – Digital Transformation

Claim Benefit Specialist

Pharmacy Technician

Pharmacist in Charge – Long Term Care

Payroll Manager