CVS Health

Bilingual

• Provide day to day operational support for both the Delegated UM and CM teams
• Assisting patients with scheduling, referrals, and paperwork as needed
• Support of inbound and outbound phone and fax queues
• Updating patient information and making changes in electronic medical record platforms
• Directly supporting the Case Managers with administrative tasks
• Develop relationships with local agencies and community resource organizations
• Collaborate and effectively communicate with internal departments, external partners, and vendors by supporting the UM/CM inbox’s
• Efficiently navigate between multiple electronic platforms
• Support ad hoc processes for improved workflow optimization and quality of care
• Identify opportunities to streamline and optimize UM/CM workflows, improve efficiency and reduce administrative burden.

Care Coordinator, Spanish Bilingual Preferred

Robotics

• Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
• Monitor, triage, and resolve production incidents related to RPA automations
• Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
• Analyze logs, data, and system behavior to diagnose and resolve technical issues
• Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
• Ensure production automations meet defined SLAs and operational OKRs
• Escalate critical or unresolved issues to L3/development teams with complete documentation
• Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
• Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
• Diagnose dependency, environment, data integrity, and application performance issues impacting bots
• Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
• Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
• Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
• Contribute to automation health dashboards and operational reporting metrics
• Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
• Communicate effectively with technical and non‑technical stakeholders, providing clear updates on issue status and resolutions

Robotics Processing Automation Support Engineer

Full-stack Engineer

• Shape and drive enterprise‑scale technical vision and long‑term architecture strategy, influencing outcomes across multiple teams and platforms.
• Establish, evolve, and champion technical standards, engineering best practices, and governance to ensure consistency, quality, and scalability across the organization.
• Serve as a trusted technical partner to Product, Architecture, and business stakeholders to solve complex, cross‑cutting problems and deliver durable solutions.
• Rapidly build deep domain expertise to provide strong technical direction, thought leadership, and guidance to senior engineers and technical leads.
• Tackle and decompose highly ambiguous and complex technical problems, translating them into actionable architectures and execution plans.
• Lead the design and delivery of complex distributed systems, including APIs, microservices, CI/CD pipelines, and real‑time streaming solutions on cloud platforms such as Azure and GCP.
• Provide hands‑on technical leadership across design and implementation, setting a high bar for code quality, scalability, reliability, and maintainability.
• Evaluate and introduce emerging technologies, architectural patterns, and frameworks to advance platform modernization and future‑ready capabilities.
• Lead AI/ML solution design and adoption for enterprise use cases, balancing innovation with reliability and integration across existing legacy systems.
• Guide model experimentation, training, evaluation, and optimization while accounting for architectural constraints and enterprise readiness.
• Own system quality end‑to‑end, overseeing design reviews, technical reviews, testing strategies, and production readiness to ensure resilient, high‑quality outcomes.
• Drive improvements in automated testing and quality engineering practices to reduce manual effort and increase delivery velocity across legacy and modern platforms.
• Contribute to and influence enterprise technical roadmaps, ensuring alignment with broader CVS Health modernization and AI initiatives.
• Define, refine, and maintain technology‑specific operating procedures and engineering playbooks to support scalable execution.
• Lead complex initiatives and actively mentor engineers, raising the technical bar and fostering a culture of ownership, learning, and engineering excellence.

Staff Software Development Engineer – Cloud & AI

Manager

• Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits.
• You'll operate across patient and clinician communications, service recovery, and internal tooling, while increasing leverage through AI and automation.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
• Proactively identify user or business needs and recommend innovative solutions.
• When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
• Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
• Understand high-level strategic levers and drivers of the business.
• Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

Senior Manager, Digital Product – Care Delivery Experience

• Lead a team of Medicaid Provider Data Services Analysts responsible for loading and maintaining Medicaid Provider data within Aetna QNXT
• Team will also include provider operations analyst and potential pre-cred support for implementation activities
• Provides assistance and support to other departments, as needed, to obtain crucial or required information from Providers, such as HEDIS, Credentialing, Grievance and Appeals, SIU, etc
• Coordinates provider status information with member services and other internal departments
• Recruits, develops, and motivates staff
• Initiates and communicates a variety of personnel actions including, employment, termination, performance reviews, salary reviews, and disciplinary actions
• Monitors staff performance, including weekly staff metrics; coaches and mentors’ staff on performance issues or concerns

Manager – Medicaid Provider Data Services

Director

• Drive enterprise care model strategy and execution of key initiatives
• Develop high-quality presentations and reports for senior leadership
• Maintain and evolve core framework documents
• Foster collaboration between various teams
• Support development of success measures and KPIs

Care Model Management Lead Director

Architect

• Provide technical ownership and architectural leadership for the Vulnerability Services Engine (VSE) platform, including data ingestion, analytics, distributed processing, and application layers
• Own the technical specifications, data architecture, and evolution of vulnerability and exposure data products
• Design, document, and enforce: System and solution architectures Component and framework selection Implementation and integration standards
• Lead distributed systems and big-data design for large-scale telemetry ingestion, processing, and analytics using platforms such as Apache Spark, Databricks, and Apache Kafka.
• Define and implement integration strategies for internal CVS Health platforms and external vendor systems across multi-cloud environments (Azure, GCP, AWS)
• Provide hands-on engineering leadership through code contributions, design reviews, and deep technical troubleshooting
• Establish and lead performance engineering and observability practices, including throughput optimization, scalability testing, and system tuning
• Serve as technical lead for vendor evaluations and proofs-of-concept, assessing architectural fit, performance, and scalability
• Act as a senior technical advisor to Exposure Management and broader ISTS teams, influencing standards and platform direction through example and implementation

Principal Architect – Distributed Systems

Communications

• Develop and execute strategic communication plans
• Establish and maintain strong relationships with key stakeholders
• Collaborate with cross-functional teams to create, maintain, and distribute engaging content
• Serve as the primary point of contact for inquiries and requests
• Monitor industry trends and competitive activities
• Coordinate and oversee the planning and execution of events, conferences, and other promotional activities
• Measure and analyze the effectiveness of communication initiatives
• Stay informed about relevant healthcare regulations and compliance requirements
• Other duties as assigned
• Travel may be required (approx. 15%)

Senior Manager, Business Communications – Medicaid

Scrum Master

• Counsels scrum teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• Utilize Agile tools for managing day to day scrum activities.
• Develops actionable insights from analytics and reports on team productivity, velocity, and quality.
• Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• Handles various responsibilities to facilitate the scrum process and support the scrum team.
• Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• Coaches team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• Interfaces with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

Senior Scrum Master

Product Manager

• Gather requirements from business and clinical teams to inform product development.
• Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science and engineering teams.
• Collaborate with data engineering, data science, and design teams to translate requirements into actionable concepts and solutions.
• Lead the design and development of backend data and analytics architecture, ensuring scalability, reliability, and performance.
• Facilitate trade-off discussions among stakeholders, balancing speed, scalability, and quality.
• Conduct user research and usability testing to inform product decisions and validate hypotheses.
• Own technical documentation for analytics products, including data flow diagrams and architecture specifications.
• Communicate effectively with business stakeholders to relay product updates and gather feedback.
• Champion Agile methodologies and best practices in product development.
• Mentor and guide junior product managers, fostering a culture of collaboration and continuous improvement.
• Contribute to the overall product strategy and roadmap, ensuring alignment with business objectives.

Senior Product Manager – Pharma Analytics Products

Analyst

• Assessing, planning, implementing, and coordinating all case management activities with members
• Manage a caseload of supportive and medically complex members
• Develop proactive courses of action to enhance member outcomes
• Determine appropriate services and supports for members' health needs

Bilingual Analyst, Case Management – Field

Account Manager

• own advertiser relationships on behalf of CVS Media Exchange (CMX)
• deliver against personal and CMX revenue growth targets
• develop relationships with key client and agency stakeholders
• recognize upsell opportunities
• mine significant untapped potential as you prospect and welcome brands into the CMX offering
• provide strategic audience and media plans
• collaborate with supporting CMX cohorts through campaign execution
• maintain a client-first approach and hold advertiser relationships in high regard
• influence rapidly maturing products and processes
• demonstrate command over numbers and update sales opportunities through Salesforce

Partner Manager – Beauty and Personal Care

Application Engineer

• Develop and enforce engineering security policies and standards
• Collaborate with Engineering and Business teams to develop secure engineering practices
• Analyze, develop, and configure security solutions across multi-cloud, on-premises, and colocation environments
• Participate in operational on-call duties to support a 24/7 infrastructure
• Develop a comprehensive mentorship program for junior engineers
• Participate in security research and explore next-generation security tools and practices
• Conduct thorough risk assessments and align long-term security strategies with business goals

Staff Application Security Engineer

Machine Learning Engineer

• Identify, evaluate, document, and shape GenAI use cases
• Design solution architectures that integrate LLMs with enterprise systems
• Develop prototypes rapidly and validate them through evaluation
• Build production-grade services and full-stack experiences
• Implement safety, privacy, and compliance controls
• Build and maintain evaluation harnesses for LLM quality and safety
• Contribute reusable libraries and patterns for prompt management
• Participate in design reviews and mentor engineers

Staff Machine Learning Engineer – Generative AI, Full-Stack Applications

• designs and executes claim operational analysis, creating insight into the Medical and Dental claim operational environments
• evaluates the operational and financial flow of claims throughout the claim lifecycle, across multiple claim systems
• builds information resources to support tactical operational needs
• fulfills requests for operational data
• performs a variety of analysis to support Service Operations' needs
• provides valuable information to decision-makers