Senior Manager, Digital Product – Care Delivery Experience
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $118,450 - $236,900 per year
Job Level
About the role
- Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits.
- You'll operate across patient and clinician communications, service recovery, and internal tooling, while increasing leverage through AI and automation.
- Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
- Proactively identify user or business needs and recommend innovative solutions.
- When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
- Deliver incremental user value by having a cross-functional view of the problem.
- Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
- Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
- Understand high-level strategic levers and drivers of the business.
- Develop and measure KPIs for the product to define, track and communicate value delivery.
- Understand the healthcare industry, key trends, and current news and movement in the market.
Requirements
- Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
- 7+ years of professional experience including 5 years of product experience
- Strong track record of driving measurable business outcomes and comfortable owning ambiguous, end-to-end problem spaces that span multiple systems and teams
- Experience in applying AI and automation to improve real-world workflows and patient experiences
- A strong track record of delivering products and ensuring customer success
- Excellent written and verbal communication skills.
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIautomationKPI developmentproduct managementdata analysisworkflow improvementservice recoverycommunication strategiesroadmap developmentstakeholder management
Soft Skills
communicationnegotiationproblem-solvinginfluencingcross-functional collaborationstrategic thinkingproactive identification of needscustomer success focusadaptabilitydecision-making
Certifications
Bachelor's degree