Care Coordinator, Spanish Bilingual Preferred
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $17 - $31 per hour
About the role
- Provide day to day operational support for both the Delegated UM and CM teams
- Assisting patients with scheduling, referrals, and paperwork as needed
- Support of inbound and outbound phone and fax queues
- Updating patient information and making changes in electronic medical record platforms
- Directly supporting the Case Managers with administrative tasks
- Develop relationships with local agencies and community resource organizations
- Collaborate and effectively communicate with internal departments, external partners, and vendors by supporting the UM/CM inbox’s
- Efficiently navigate between multiple electronic platforms
- Support ad hoc processes for improved workflow optimization and quality of care
- Identify opportunities to streamline and optimize UM/CM workflows, improve efficiency and reduce administrative burden.
Requirements
- High School diploma or equivalent required
- Preferred 2 years of experience in care management and/or utilization management, healthcare operations, or a similar role.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across multidisciplinary teams.
- Flexible and positive attitude
- Proficiency in excel and Microsoft Office applications.
- Proven organizational and detail-orientation skills
- US work authorization
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs and other resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
care managementutilization managementhealthcare operationsanalytical skillsproblem-solving skillsdecision-making skillsorganizational skillsdetail-orientationworkflow optimization
Soft Skills
communication skillsinterpersonal skillscollaborationflexibilitypositive attitude