CVS Health

AI Engineer

• Lead, coach, and grow a team of senior and principal AI, backend, and front-end engineers
• Define technical strategy, roadmaps, and priorities in partnership with Product
• Establish standards and processes that enable consistent, predictable delivery
• Scale and enhance production AI systems to improve reliability, performance, and impact
• Hire and develop top-tier engineering talent
• Ensure solutions meet security, compliance, and responsible AI expectations
• Represent the team in cross-functional and leadership forums

Director, AI Engineering

Backend Engineer

• Partner and collaborate with engineering managers, business analysts, architects, quality assurance, business partners, developers, and product owners to translate business requirements and architectural designs into engineering components
• Involved throughout the entire development life cycle of a product and must deliver an efficient solution
• Write and execute unit tests, conduct code reviews, debug, and troubleshoot issues to ensure reliability and stability of digital solutions
• Leverage advanced programming skills to design and implement complex features, optimize performance, and ensure code efficiency
• Integrate various software components or systems, ensuring seamless communication and interoperability
• Participate in SAFe agile methodologies, attend meetings, and contribute to project planning and progress tracking
• Explore new tools, frameworks, and techniques to improve digital solutions and drive innovation
• Create and maintain technical documentation, including system designs, architecture diagrams, and code documentation

Full Stack Software Development Engineer, Java

Analyst

• Telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members
• Evaluating the medical needs of the member to facilitate the member's overall wellness
• Effectively manage a caseload that includes supportive and medically complex members
• Developing a proactive course of action to address issues presented to enhance outcomes and opportunities for member's overall wellness
• Determining appropriate services and supports due to member's health needs

Bilingual Analyst, Case Management

Therapist

• Provide psychosocial support and education needed to address the mental wellbeing of individuals, couples/families ages 13+.
• Empower therapists to practice at the top of their license with the support of clinical care team, while reaching patients within their communities.
• Access to assessment and treatment planning tools to elevate and support the continuity of care for patients.
• Career growth and professional development within the organization.
• In-depth training, development, and support.

Mental Health Therapist

Human Resources

• Collaborating with senior executives and business leaders to understand the organization's strategic direction and translate it into Human Resources strategies and initiatives.
• Assessing the organization's structure, identifying opportunities for optimization, and developing strategies to enhance organizational effectiveness.
• Providing thought leadership and strategic advice on people-related issues, helping to shape the overall business strategy.
• Leading or participating in Human Resources projects or initiatives aimed at enhancing Human Resources processes, employee engagement, or diversity and inclusion efforts.
• Utilizing Human Resources data and analytics to provide insights and recommendations to business leaders by analyzing workforce data, identifying trends, and developing metrics to measure the effectiveness of HR programs and initiatives.
• Providing strategic Human Resources guidance, influencing decision-making, and fostering strong partnerships across the organization.
• Supporting change management initiatives and fostering employee engagement within the organization by helping leaders effectively communicate and manage change, anticipating, and addressing employee concerns, and creating strategies to foster a positive and inclusive work environment.
• Providing guidance and support to business leaders on employee relations matters and performance management.
• Ensuring Human Resources policies and practices strictly align with legal requirements and industry regulations.

Senior Manager, HR Business Partner

Medical Director

• Leads organizational efforts to develop long range clinical strategy and roadmap, in alignment with business objectives related to cost of care, quality, and provider and member experience.
• Responsible for Aetna-wide clinical leadership and governance for all levers focused on reducing total cost of care while maintaining/improving care quality, including: care models, vendor partnerships, value-based arrangements.
• Partners closely with business leadership to set and achieve performance targets (PMPM, admissions/1,000, ED/1,000, MLR), and develops synthesized view and strategy with CMOs for UM, Network, as well as LOB CMOs.
• Ensures cross-functional operational excellence through deep payer experience, focused on delivering measurable results across Medicare, Commercial, and Medicaid.
• Responsible for monitoring trends, developing actionable clinical insights, creating integrated views of clinical opportunities and performance across lines of business and functions, proactively driving performance.
• Drives accountability and achievement across clinical leaders and functions responsible for provider network strategy and engagement, clinical program development and execution, and specialty care strategy and SME teams.

VP, Chief Medical Officer – High Value Care

Account Executive

• Develops strong personal and collaborative internal and external relationships to manage a book of business
• Utilizes account management objectives to build and maintain strong external and internal relationships
• Achieves customer satisfaction, revenue, membership, and earnings objectives
• Executes tactical components of the account team’s business plan for each customer
• Manages daily service Plan Sponsor/Producer Concerns
• Monitors client’s product lines and services to ensure needs are met
• Consults with stakeholders to develop innovative ways to retain customers
• Collaborates cross-functionally to identify, implement, and monitor customer service efficiencies

Account Executive – Meritain Health

Business Intelligence Analyst

• Support the operations team with various operational processes, reporting, and project tasks across Commercial, Medicare Advantage, and Medicare Part D plans
• Run reports for various stakeholders, including complying with contractual requirements for the U.S. Office of Personnel Management (OPM), vendors and Clients
• Collaborate with internal stakeholders across different departments, such as operations, finance, marketing, and IT, to gather information, understand business needs to drive alignment.
• Document and develop action plans that aim to address business challenges
• Document process and workflow improvements and maintain repository
• Identify improvement opportunities by conducting complex and informative business and systems process analysis
• Ability to learn new software tools and apply to improve efficiency
• Support team members with project tasks on reporting and benefits implementation

Federal Plans Reporting Analyst

Full-stack Engineer

• As a Senior Fullstack Software Engineer, you’ll play a key role in building and enhancing a new application that powers critical ID card setup and generation capabilities within the Member & Enrollment ecosystem at Aetna Tech.
• Design, build, test, deploy, and support high‑quality software solutions that drive business value, ensure application stability, and deliver exceptional performance at scale.
• Work within an Agile environment and collaborate closely with product owners, business partners, architects, and fellow engineers.
• Write code, develop software components, and implement complex functionalities according to product requirements.
• Collaborate across a cross-functional development team and stakeholders to make high-level architectural decisions, propose design patterns, and ensure scalability, performance, and maintainability of digital solutions.
• Leverage advanced programming skills to design and implement complex features, optimize performance, and ensure code efficiency.
• Integrate various software components or systems, ensuring seamless communication and interoperability between different parts of the digital solution.
• Write and execute comprehensive test cases, conduct code reviews, perform debugging, and troubleshoot issues to ensure the reliability, stability, and high quality of digital solutions.

Senior Fullstack Software Engineer

Customer Support

• Define and drive the product vision, strategy, and roadmap for our digital twin and customer simulation capabilities, ensuring alignment with enterprise business goals and customer experience objectives.
• Oversee the entire product lifecycle from ideation, requirements gathering, and prototyping through to development, testing, launch, and iteration.
• Lead, mentor, and develop a high-performing team of product and research professionals, fostering a culture of innovation, expertise, and continuous improvement.
• Partner with key stakeholders across the organization to align product strategies, manage resources, and facilitate effective collaboration to drive product success and customer satisfaction.
• Oversee the operational health and ongoing success of the platform.
• Manage the relationship with technology vendors to ensure stability, resolve issues, and co-develop future enhancements.
• Champion evidence-based decision-making by analyzing platform data, monitoring the competitive landscape, and effectively communicating product performance and strategic recommendations to senior leadership.
• Deliver innovative solutions that integrate seamlessly with existing technologies while ensuring strict compliance with regulatory, safety, quality, and confidentiality standards.
• Create and implement repeatable frameworks and processes to operationalize insights, maximize ROI, and enhance brand visibility through data-driven storytelling.

Senior Product Manager, Customer Experience Strategy

Compliance

• Oversee and support market conduct exams from state regulators.
• Lead planning and execution of compliance initiatives.
• Implement policies and processes that support strong compliance practices.
• Manage team operations, including budget, staffing, and performance.
• Coordinate market conduct exams across business areas and with Legal.
• Serve as the main point of contact for state regulators and third-party auditors.
• Ensure accurate, timely collection and delivery of exam materials.
• Oversee responses to exam findings and corrective action plans.
• Maintain strong documentation of all exam-related work.
• Advise on compliance standards to reduce regulatory risk.
• Communicate compliance expectations and drive ethical decision-making across the organization.

Lead Director, Corporate Compliance

Security Engineer

• Help develop and maintain engineering and data security policies and standards
• Contribute to security awareness efforts across the organization
• Support Engineering and Business teams in applying secure engineering practices
• Assist with application security reviews and participate in security discussions
• Learn how to integrate security into each stage of the software development lifecycle
• Assist in configuring and analyzing security tools across cloud and on‑prem environments
• Support security testing, vulnerability analysis, and documentation
• Participate in an on‑call rotation with guidance and mentorship
• Help develop incident response procedures and learn recovery strategies

Information Security Analyst

Artificial Intelligence

• Define the enterprise Agentic AI vision and roadmap, aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift).
• Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems.
• Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity).
• Own the design and evolution of the Agentic AI Platform.
• Lead delivery of production-grade agentic solutions, not POCs.
• Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools).
• Drive build-once, reuse-everywhere agent capabilities across channels and domains.
• Define and enforce Agentic AI governance frameworks, including safety boundaries and guardrails, explainability and auditability, data privacy and security controls, bias, hallucination, and failure-mode mitigation.
• Build and lead high-performing AI engineering and applied science teams.

Executive Director, Agentic AI

Call Center Representative

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
• Identify and communicate issues to senior level staff as appropriate
• Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Pharmacy Technician, Call Center

Manager

• Responsible for defining user stories and prioritizing the team backlog
• Partnering with the Product Lead to drive day to day development for Retail Pharmacy initiatives
• Streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/components for the team
• Responsible for team backlog maintenance/prioritization
• Collaborating with Agile teams to continuously review business needs, refine priorities, outline deliverables, and identify and address dependencies, opportunities, and risks
• Working with Product Managers and stakeholders to decompose features into prioritized user stories that deliver value and tangible business results
• Validating that the story meets acceptance criteria and has met acceptance tests; approving stories as complete
• Participating in daily sprint ceremonies to facilitate quality and speed of delivery; holding team accountable for what they committed to deliver
• Maintaining relationships within and outside the local team and preparing user stories for inclusion in Program Increment Planning
• Collaborating with the team to produce the PI system demo and presenting it to program stakeholders