Licensed Medicare Sales Representative
Keystone Advisors
Inside Sales Representative
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $24 per hour
Job Level
Junior
About the role
- Acquisition of new members via inbound and outbound calls
- Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
- Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
- Cross selling ancillary products as well as any other applicable products to existing members
- Retention of existing members and achieving member retention rate targets
- Maintaining knowledge levels with respect to CMS and states regulations
- Multitask and effectively use computer while interacting with prospects and members via phone
- Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
- Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members
- Contacting prospective members within time limits outlined in performance plan
- Delivering highest levels of member satisfaction as measured by member surveys
- Maintain expert level understanding of products, services, and processes offered by the company
- Obtain and maintain required certifications (AHIP, product, CMS, client/carrier)
Requirements
- 4-year college degree OR 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
- Life & Health insurance license required to obtain within 60 days from employment start date
- Ability to pass on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s), Product Certification, Security and Compliance, Client/Carrier Certifications, Any required CMS Certifications
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
- Adaptable to high pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business
- High level of computer proficiency including, but not limited to, Microsoft Office package
- Ability to quickly perform basic mathematical operations without use of calculator
- Ability to effectively use CRM and capture relevant information
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Competitive wages and comprehensive mix of pay and benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medicare productssales goalsconversion ratescross sell ratesmathematical operationscustomer needs assessmentmember retentionproduct knowledgeCRM usagemultitasking
Soft skills
communication skillslistening skillsself-starterpositive attitudeemotional controladaptabilitydrivecustomer satisfaction focusproblem-solvingtime management
Certifications
Life & Health insurance licenseAHIP certificationProduct CertificationSecurity and Compliance certificationClient/Carrier CertificationsCMS CertificationsContinued Education (CE's)Medicare Advantage certificationMedicare Supplement certificationstate-specific insurance licenses
