Staff Product Manager, ServiceNow
The Walt Disney Company
ServiceNow
Software Asset Manager, ServiceNow
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $83,430 - $222,480 per year
Job Level
Mid-LevelSenior
Tech Stack
OracleServiceNowVMware
About the role
- Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro
- Build and manage strong working relationships across the organization, including with ServiceNow Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams
- Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity
- Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions
- Analyze reconciliation reports to determine required actions to address non-compliant software installations
- Analyze software usage reports and establish removal rules for infrequently used software
- Ensure contractual compliance with license counts and permitted deployment/use to mitigate audit risks
- Lead complex internal and external audits related to IT Asset Management and deliver resolutions aligned with audit plans
- Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets
- Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore, including opportunities for streamlining and automation
- Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation
- Validate software installation inventory and license compliance reports
- Provide requirements, use cases, and user stories to support new or improved SAM functionality
Requirements
- 5+ years of hands-on experience in Software Asset Management (SAM) operations using ServiceNow SAM Pro (Yokohama or later)
- End-to-end management of software asset data within ServiceNow SAM Pro
- Uploading and configuring entitlements (e.g., software suites, inference percentages, downgrade rights)
- Reviewing and normalizing software discovery models
- Creating and managing discovery maps and software model configurations
- Administering publisher packs for both server and client software
- Managing software lifecycle processes and reclamation rules
- 5+ years of experience in enterprise software asset management
- Licensing requirements and metrics knowledge for Tier 1 software publishers (Microsoft, IBM, Oracle, VMware, Broadcom)
- Software contract terms and conditions, including end-user license agreements
- Cost savings and risk mitigation strategies within IT asset management
- Software normalization, entitlements, discovery, and license true ups
- Full software lifecycle processes: request, procurement, discovery, management, reclamation, and retirement
- Strong quantitative and analytical capabilities to interpret reconciliation and usage reports
- Exceptional attention to detail in managing complex software asset data
- Experience leading internal and external audits related to IT Asset Management
- Excellent written and verbal communication skills and ability to present to technical teams and senior leadership
- Ability to partner with cross-functional teams including Finance, Procurement, Governance, Security, IT Services, and Software Product Stakeholders
- Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
