Director, Pre-Sales Solutions Engineering – Automotive
Pure Storage
Account Manager
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $43,888 - $102,081 per year
Job Level
Entry Level
About the role
- Oversees a portfolio of client accounts, ensuring high levels of customer satisfaction, retention, and account growth.
- Engages with customers frequently via email, phone and video conferencing, leads calls and virtual meetings.
- Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience.
- Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction.
- Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.
Requirements
- 3-5 years of customer service experience in the health insurance industry, preferably with complex accounts.
- Active resident insurance producer license as required by state law or willing to obtain insurance producer license within 60 days of start date.
- Must be willing to work Eastern Standard Time hours.
