CareAcademy

Customer Success Manager

CareAcademy

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • We are seeking a dynamic Customer Success Manager to join our growing team and drive success for our largest customers and franchise partnerships.
  • You will be the primary advocate for our most important client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
  • Key responsibilities include account management, strategic planning, health monitoring, cross-functional collaboration, and franchise partner excellence.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
  • 4+ years of experience in Customer Success, Account Management, or related client-facing role
  • Proven track record managing accounts with contract values of $10K+ annually
  • Experience working with franchise businesses or multi-location organizations preferred
  • Strong analytical skills with experience using CRM and customer success platforms
  • Excellent communication and presentation skills, both written and verbal
  • Ability to translate technical concepts into business value for diverse audiences