Manager, Strategic Customer Success
ServiceTitan
Customer Success Manager
CareAcademy
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- We are seeking a dynamic Customer Success Manager to join our growing team and drive success for our largest customers and franchise partnerships.
- You will be the primary advocate for our most important client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
- Key responsibilities include account management, strategic planning, health monitoring, cross-functional collaboration, and franchise partner excellence.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
- 4+ years of experience in Customer Success, Account Management, or related client-facing role
- Proven track record managing accounts with contract values of $10K+ annually
- Experience working with franchise businesses or multi-location organizations preferred
- Strong analytical skills with experience using CRM and customer success platforms
- Excellent communication and presentation skills, both written and verbal
- Ability to translate technical concepts into business value for diverse audiences
