Serve as the primary point of contact for Enterprise customers and Big Ass Fans’ teams internally and in the marketplace.
Manage commercial terms at the Enterprise level to capture value for Big Ass Fans and customer success.
Develop and maintain professional relationships with key stakeholders, both customer and internal Big Ass Fans’ teams, to establish long-term, profitable relationships.
Develop and implement strategies aligning to customer’s challenges and key business drivers.
Analyze purchase patterns and trends by customers to identify revenue-generating opportunities.
Strategize with internal customer stakeholders, product management, and engineering to recommend additional products and solutions that create value and solve our customers’ problems.
Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect customer performance and overcome changing business and market conditions.
Provide field analysis on industry trends, competitive activity, and general marketplace activity to make recommendations to drive market share.
Coordinate with leadership to schedule, prepare for, and facilitate consistent cadence of customer business reviews.
Manage KPIs to achieve monthly, quarterly, and annual goals.
Collaborate with internal support team to update data in Salesforce, including contact and location information, forecasts, agreements, supporting documentation, and other relevant details.
Additional duties as assigned.
Requirements
Bachelor’s degree in business, marketing, or a related field or equivalent experience
Minimum 5+ years sales and customer management experience with proven experience in growing large key customers
Strong business acumen with the ability to communicate across all levels of the business
Excellent communication and presentation skills with demonstrated ability to partner with function leaders and collaborate cross-functionally
Salesforce CRM experience preferred
Proven ability to manage multiple customers at a time, while maintaining strict attention to detail
Self-motivated and able to thrive in a results-driven environment
Proven ability to identify customer needs, competitive threats and growth opportunities