Big Ass Fans

Enterprise Account Manager

Big Ass Fans

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary point of contact for Enterprise customers and Big Ass Fans’ teams internally and in the marketplace.
  • Manage commercial terms at the Enterprise level to capture value for Big Ass Fans and customer success.
  • Develop and maintain professional relationships with key stakeholders, both customer and internal Big Ass Fans’ teams, to establish long-term, profitable relationships.
  • Develop and implement strategies aligning to customer’s challenges and key business drivers.
  • Analyze purchase patterns and trends by customers to identify revenue-generating opportunities.
  • Strategize with internal customer stakeholders, product management, and engineering to recommend additional products and solutions that create value and solve our customers’ problems.
  • Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect customer performance and overcome changing business and market conditions.
  • Provide field analysis on industry trends, competitive activity, and general marketplace activity to make recommendations to drive market share.
  • Coordinate with leadership to schedule, prepare for, and facilitate consistent cadence of customer business reviews.
  • Manage KPIs to achieve monthly, quarterly, and annual goals.
  • Collaborate with internal support team to update data in Salesforce, including contact and location information, forecasts, agreements, supporting documentation, and other relevant details.
  • Additional duties as assigned.

Requirements

  • Bachelor’s degree in business, marketing, or a related field or equivalent experience
  • Minimum 5+ years sales and customer management experience with proven experience in growing large key customers
  • Strong business acumen with the ability to communicate across all levels of the business
  • Excellent communication and presentation skills with demonstrated ability to partner with function leaders and collaborate cross-functionally
  • Salesforce CRM experience preferred
  • Proven ability to manage multiple customers at a time, while maintaining strict attention to detail
  • Self-motivated and able to thrive in a results-driven environment
  • Proven ability to identify customer needs, competitive threats and growth opportunities
  • Travel required up to 50%