Senior Account Manager
Middle Seat Digital
Enterprise Account Manager
Big Ass Fans
full-time
Posted on:
Location: Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for Enterprise customers and Big Ass Fans’ teams internally and in the marketplace.
- Manage commercial terms at the Enterprise level to capture value for Big Ass Fans and customer success.
- Develop and maintain professional relationships with key stakeholders, both customer and internal Big Ass Fans’ teams, to establish long-term, profitable relationships.
- Develop and implement strategies aligning to customer’s challenges and key business drivers.
- Analyze purchase patterns and trends by customers to identify revenue-generating opportunities.
- Strategize with internal customer stakeholders, product management, and engineering to recommend additional products and solutions that create value and solve our customers’ problems.
- Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect customer performance and overcome changing business and market conditions.
- Provide field analysis on industry trends, competitive activity, and general marketplace activity to make recommendations to drive market share.
- Coordinate with leadership to schedule, prepare for, and facilitate consistent cadence of customer business reviews.
- Manage KPIs to achieve monthly, quarterly, and annual goals.
- Collaborate with internal support team to update data in Salesforce, including contact and location information, forecasts, agreements, supporting documentation, and other relevant details.
- Additional duties as assigned.
Requirements
- Bachelor’s degree in business, marketing, or a related field or equivalent experience
- Minimum 5+ years sales and customer management experience with proven experience in growing large key customers
- Strong business acumen with the ability to communicate across all levels of the business
- Excellent communication and presentation skills with demonstrated ability to partner with function leaders and collaborate cross-functionally
- Salesforce CRM experience preferred
- Proven ability to manage multiple customers at a time, while maintaining strict attention to detail
- Self-motivated and able to thrive in a results-driven environment
- Proven ability to identify customer needs, competitive threats and growth opportunities
- Travel required up to 50%
