Big Ass Fans

System Administrator

• Administer and optimize our AWS cloud platform (primary) and Azure environment (secondary), including compute, storage, networking, identity, and security services.
• Own cloud operational excellence: monitoring/alerting, logging, backup and recovery, disaster recovery testing, and performance tuning.
• Implement and maintain cloud security controls (IAM least privilege, key/secret management, vulnerability remediation, encryption, and baseline hardening) in partnership with Security and Compliance.
• Collaborate within the Madison Air Unified IT Operations team to support shared platforms, standards, and operational processes across Madison Air and Big Ass Fans.
• Manage and govern 3rd-party managed service providers (MSPs): define SLAs/SOWs, coordinate changes and incident response, validate deliverables, and ensure documentation and knowledge transfer.
• Deliver foundational DevOps capabilities: support CI/CD pipelines and deployment processes, improve release reliability, and automate repetitive operational tasks.
• Build and maintain infrastructure as code (IaC) and configuration automation using tools such as Terraform, CloudFormation, or Azure Resource Manager/Bicep; version-control changes and promote through environments.
• Operate and improve observability: dashboards, metrics, traces/logs, and runbooks; participate in on-call rotation and lead/root-cause post-incident reviews.
• Manage patching and lifecycle management for cloud and on-prem systems (Windows/Linux), including testing, scheduling, and compliance reporting.
• Administer core IT systems and IAM as applicable (Active Directory/Azure AD/Entra ID, SSO/MFA, DNS/DHCP, certificates) and maintain accurate system documentation.
• Drive cloud cost management (tagging/chargeback basics, resource right-sizing, reserved capacity recommendations) and continually identify opportunities to improve reliability, security, and efficiency.

IT Systems Administrator – Cloud Platforms

Account Manager

• Develop and implement strategies to drive profitability in the New Construction channel across the West territory.
• Manage and serve as the primary point of contact for assigned Rep Partners.
• Proactively identify growth opportunities as well as drive increased specification and close rates.
• Deliver technical presentations in formal lunch and learn style environments and/or in regular customer meetings.
• Develop and maintain professional relationships with account stakeholders to establish long-term, profitable relationships.
• Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect distributor performance.
• Provide support to Rep Partners through product training and marketing initiatives.
• Provide field analysis on industry trends, competitive activity, and general marketplace activity, and make recommendations to drive category distribution and market share.
• Prepare and present regular business reviews and report on account goals, initiatives, and progress.
• Practice commercial excellence by maintaining and growing their opportunity pipeline.
• Committed to delivering double-digit territory growth each year to align with our growth objectives.

IT Systems Administrator – Cloud Platforms

Regional Account Manager