Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Senior Manager, Program Escalations – Defect Management
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Connecticut, Illinois, Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $75,400 - $182,549 per year
Job Level
Senior
About the role
- Triage and resolve complex technological and operational challenges within Payor solutions portfolio.
- Lead cross-functional coordination efforts ensuring timely and effective issue intake and resolution.
- Partner across the organization to communicate impact, root cause, and remediation strategies.
- Develop prioritization framework for production defects and ensure adherence to SLAs.
- Act as point person for advocating on behalf of products, members, and clients for resolution of defects.
- Provide strategic leadership and direction to a team of managers.
Requirements
- 7+ years of experience in Program or Product Management within the Healthcare field.
- 4+ years of experience leading a team, either directly or indirectly.
- 1 year of experience working with a geographically diverse team of primarily Work-from-Home colleagues.
- Experience working with varying levels of stakeholders, including senior leadership, department leadership, and technical partners.
- Experience with product management and/or technical product management.
- Experience with payor agnostic products, payers, and operations with the ability to solve complex problems through people in other functional organizations.
- Extensive experience leading cross-functional initiatives and driving innovation.
- Experience facilitating buy-in and engagement across diverse stakeholder groups.
- Ability to anticipate risks and mitigate effectively.
- Ability to develop and execute strategic and tactical business plans.
- Ability to exercise sound business judgment to achieve proper balance between objectives and stakeholder engagement.
- Excellent interpersonal communication skills, including active listening, self-management and awareness, emotional intelligence, and ability to flex interpersonal style.
- Demonstrated success in the areas of collaboration, team work, and execution across multiple departments to deliver results.
- Strong decision-making, analytical and organizational skills.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Program ManagementProduct ManagementTechnical Product ManagementDefect ResolutionPrioritization Framework DevelopmentSLA AdherenceCross-Functional InitiativesRisk MitigationStrategic Business PlanningAnalytical Skills
Soft skills
LeadershipInterpersonal CommunicationActive ListeningEmotional IntelligenceCollaborationTeamworkDecision-MakingSelf-ManagementStakeholder EngagementOrganizational Skills
