Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Associate Manager, Clinical Health Services
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $96,408 - $207,648 per year
Job Level
JuniorMid-Level
About the role
- This position is responsible for daily program oversight, including staff recruitment and retention, problem solving, and fostering collaboration both within and across departments.
- Engage directly with state partners to ensure alignment with program goals and regulatory expectations.
- Responsible for the management and supervision of the MLTSS Care Management staff.
- Oversee Care Managers (CM)s who are assigned to members in concentrated geographic areas.
- Ensure adherence to contractual requirements for the MLTSS Program.
Requirements
- Must reside in the state of New Jersey (Specifically – Bergen, Passaic, Morris, or Essex County)
- Must have reliable transportation and be willing and able to travel up to 10% of the time to meet and support staff anywhere in the state of New Jersey.
- Must have one of the following active unrestricted NJ State Licensure RN, LSW, or LCSW
- 2-5 years of experience in care management (preferred experience with the MLTSS program), behavioral health, or integrated health care settings.
- Strong understanding of Medicaid and Medicare, including experience with MLTSS FIDE SNP membership.
- 1-2 years of previous leadership experience in a healthcare or managed care environment.
- Demonstrated ability to independently problem solve, analyze data to identify trends and gaps, and take proactive action to improve member outcomes and program performance
- Proficiency in data-driven decision-making and performance monitoring
- Experience collaborating with state agencies and external regulators
- Excellent communication, organizational and interpersonal skills.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
care managementdata analysisperformance monitoringproblem solvingleadershipMedicaidMedicareMLTSSFIDE SNPbehavioral health
Soft skills
communicationorganizationalinterpersonalcollaborationindependent problem solvinganalytical thinkingproactive actionstaff recruitmentstaff retentionsupervision
Certifications
NJ State Licensure RNLSWLCSW
