Manages improvement for the overall effectiveness of one or more functions; consults and supports processes, capabilities, systems and data aligned to end-to-end value stream performance goals.
Coordinates the creation of functional maturity goals with business leaders, functional leaders and end-to-end process owners.
Identifies and manages the functional excellence strategy and roadmap to achieve functional maturity goals.
Manages performance metrics for the function that contribute to performance goals of internal value chains or end-to-end processes.
Coordinates enterprise-level governance of functional processes, systems and data as part of the end-to-end framework.
Supports functional talent activities including global position profiles, functional competencies, and learning and development needs.
Contributes to development of functional learning strategy including experiential learning, networking, professional associations and formal training.
Identifies growth opportunities to improve customer outcomes and sustains operational knowledge of practices, analytics, governance, and quality.
Engages with industry experts and peers to research best practices and collaborates with process owners to prioritize continuous improvement efforts.
Delivers measurable, significant improvements and participates in knowledge sharing to develop enterprise subject-matter expertise.
Requirements
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education: College, university, or equivalent degree required.
Experience: Significant relevant experience required, including managerial experience; prefer strong experience leading strategic and change efforts within a function or business unit; solid communication and stakeholder management skills.