Culligan UK

Customer Support

• Provide first and second line support across a range of business applications and SaaS tools
• Manage user access, licensing, and basic configuration for point solution platforms
• Triage and resolve application issues, escalating to vendors or senior team members where needed
• Monitor application health and flag recurring issues or risks
• Support onboarding and offboarding of users across the application estate
• Take day-to-day ownership of smaller SaaS and point solution tools used across the business
• Liaise with software vendors on support requests, renewals, and basic configuration queries
• Keep a clear record of what tools are in use, who owns them, and how they're configured
• Help evaluate new tools when the business needs them — gathering requirements, running demos, and feeding back findings
• Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics
• Support testing and validation during system updates or changes
• Help with data queries and basic reporting using SQL or platform-native tools
• Keep documentation current — user guides, process notes, system configs
• Be a reliable first point of contact for application queries from business users
• Communicate clearly on issue status, workarounds, and resolutions
• Support training and adoption when new tools or features are introduced
• Build good working relationships across teams so users feel supported
• Spot recurring issues and suggest fixes rather than just resolving tickets
• Contribute to documentation and knowledge base articles to reduce repeat queries
• Bring a tidy, organised approach to managing the application landscape

Applications Support Specialist

Business Development Rep

• Partner with business leaders and managers to identify learning and development needs and create targeted development plans
• Design, coordinate and deliver learning programmes that support business objectives, leadership development and employee growth
• Act as a trusted advisor to managers on learning strategies, talent development and performance improvement initiatives
• Manage and optimise the use of learning platforms, including Litmos, ensuring a positive user experience and accurate learning records.
• Analyse learning data and trends to measure effectiveness, identify opportunities and provide recommendations to stakeholders.
• Lead and support learning-related projects, including programme launches, system enhancements and change initiatives
• Collaborate with HR colleagues and external providers to ensure high-quality learning content and delivery
• Promote a culture of continuous learning and shared best practice across the organisation
• Maintain learning documentation, processes and governance to ensure consistency and compliance.
• Travel regularly to Culligan locations across the UK & Ireland to engage directly with managers and employees and support learning initiatives on-site
• Take a hands-on approach to identifying capability gaps, recommending solutions and delivering practical interventions tailored to local business needs

Interim Learning and Development Business Partner

Product Manager

• Manage the UK product portfolio throughout the product lifecycle.
• Lead the successful launch and commercialisation of new products and services.
• Develop product positioning, pricing strategies, value propositions and go-to-market plans.
• Monitor product performance, adoption, profitability and customer feedback to drive continuous improvement.
• Conduct market research, competitor analysis and pricing reviews to identify opportunities and inform strategy.
• Own and evolve product messaging, ensuring consistency across all customer touchpoints.
• Support sales enablement through training, launch materials and product communications.
• Partner with Commercial Finance to support pricing strategy, portfolio performance and margin optimisation.
• Act as a subject matter expert for key product categories, translating technical features into compelling customer benefits.
• Deliver portfolio reporting, insights and recommendations to support business growth and customer retention.

• Own and drive new business development across the premium UK hospitality sector, with a core focus on London.
• Build, manage and convert a high‑quality pipeline of premium prospects.
• Develop strong, lasting relationships with owners, founders and senior decision‑makers.
• Deliver consultative, insight‑led sales conversations focused on both commercial and ESG impact.
• Establish Purezza as the best‑in‑class service offering and category leader within premium hospitality.
• Actively network within the industry, attending key events and building brand presence.
• Represent Purezza with professionalism, confidence and a deep understanding of our sustainability and service‑led value proposition.
• Work cross‑functionally to support brand building, market strategy and customer success.
• Maintain disciplined pipeline management and accurate forecasting.
• Provide market insights to help shape product, marketing and commercial strategy.

Business Development Manager

Data Analyst

• We’re at a pivotal moment in our digital transformation, scaling how we use data, technology and customer insight to power recurring revenue across the estate.
• Culligan has built a strong digital analytics foundation across paid media, web, CRM and conversion through PowerBI and the broader data estate.
• This role evolves that foundation into the operational backbone of how digital performance scales globally.
• Operating as part of a Digital Centre of Excellence, you’ll work hand-in-hand with local digital leads and BU teams to influence and lift performance, and shift our digital function from descriptive reporting to prescriptive action owning what we do next, not just what happened.
• Sitting at the intersection of analytics, operations, and the marketing technology stack, you will ensure data doesn’t just inform decisions but directly powers how we run digital campaigns, manage leads, and grow recurring revenue across the estate.
• This is a specialist digital operations and performance analytics role.
• Your remit is focused on digital KPIs, paid media, web, CRM, and conversion performance.
• You will be the go-to expert for digital performance data, surfacing actionable insights and feeding high-quality data points that inform the broader marketing KPI picture.

Senior Digital Operations, Analytics Manager

Sales Operations Manager

• Own and maintain weekly pipeline and forecast dashboards, providing visibility into coverage, velocity, stage progression, conversion rates, and deal health.
• Partner closely with Enterprise Sales Leaders during forecast reviews, delivering data-driven insights and recommendations on commit, best-case, and upside opportunities.
• Monitor pipeline waterfalls against forecast expectations, proactively identifying gaps, risks, and opportunities.
• Analyse pipeline coverage by segment, territory, account executive, and product line to ensure sufficient pipeline generation and future revenue attainment.
• Improve forecast accuracy through trend analysis, historical performance reviews, and risk assessment.
• Support weekly deal inspection and pipeline review sessions with detailed opportunity analysis and supporting data.
• Develop and maintain deal health frameworks to identify stalled opportunities, missing sales activities, weak progression signals, and execution risks.
• Challenge forecast assumptions, close dates, and deal values using historical conversion data and comparable deal analysis.
• Manage executive-level swing deal tracking for strategic opportunities with significant revenue impact.
• Partner with Sales Leadership to drive opportunity hygiene and CRM compliance.
• Analyse customer acquisition costs (CAC), lifetime value (LTV), pricing structures, and deal profitability to support commercial decision-making.
• Deliver weekly, monthly, and quarterly business performance reporting for Sales Leadership.
• Create and maintain sales performance scorecards, including attainment, productivity, activity metrics, pipeline generation, and CRM health indicators.
• Produce actionable insights that identify performance trends, operational bottlenecks, and revenue acceleration opportunities.
• Prepare executive-ready materials for Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Conduct ad hoc commercial and operational analysis to support strategic decision-making.
• Act as the primary Sales Operations partner for assigned business units and sales leaders.
• Lead regular business performance reviews, proactively driving discussions rather than responding to reporting requests.
• Translate business challenges into structured analytical frameworks and operational improvement initiatives.
• Serve as the trusted source for sales performance data, ensuring consistency, accuracy, and credibility across reporting.
• Build strong stakeholder relationships through reliable delivery, commercial understanding, and strategic insight.
• Model territory structures, account allocation strategies, and sales coverage plans.
• Support quota setting and headcount planning through data-driven capacity modelling.
• Identify opportunities to optimise sales resource deployment and productivity.
• Model compensation plan scenarios and assess potential business impact.
• Build commission and payout calculators to support plan administration and leadership decision-making.
• Analyse incentive effectiveness and alignment with organisational objectives.
• Conduct win/loss analysis to identify performance drivers, competitive threats, and sales execution opportunities.
• Partner with sales teams to understand deal outcomes and recommend improvements to sales strategy.
• Produce actionable recommendations that improve conversion rates and revenue attainment.
• Support market sizing, TAM/SAM analysis, and sales opportunity planning.
• Benchmark business performance against internal and external metrics.
• Provide competitive insights that support go-to-market strategy and sales planning.

Sales Operations Specialist

• We're looking for a driven, ambitious Business Development Manager with a proven track record of winning new business and delivering sustainable revenue growth.
• This is a true hunter role, suited to someone who thrives on opening doors, creating opportunities, and securing new customers.
• The successful candidate will be responsible for building and maintaining a high-quality, high-velocity sales pipeline, consistently achieving a minimum 3x pipeline coverage against target.
• You'll be proactive, commercially astute, and motivated by exceeding targets, with the resilience and determination to convert opportunities into long-term customer relationships.