Applications Support Specialist

Culligan UK

Applications Support Specialist joining IT team to provide support across business applications and solve technical issues. Collaborating on platforms like Salesforce, IFS ERP, and more in the UK.

Posted 7/23/2026full-timeWolverhampton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first and second line support for SaaS applications, managing user access, and performing basic configurations. Capable of troubleshooting application issues, maintaining documentation, and supporting user onboarding and offboarding processes.

Highest-signal resume keywords

SaaS AdministrationUser ManagementBasic SQL SkillsApplication SupportClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ApplicationsUser Access ManagementBasic ConfigurationSQLData Querying

Soft Skills

Attention to DetailProblem-SolvingOrganizational SkillsCollaborationTime Management

Tools & Technologies

SalesforceIFS ERPFive9DotdigitalQualtrics

Industry Keywords

Application SupportUser OnboardingDocumentationVendor LiaisonTroubleshooting

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Provide first and second line support across a range of business applications and SaaS tools
Manage user access, licensing, and basic configuration for point solution platforms
Triage and resolve application issues, escalating to vendors or senior team members where needed
Monitor application health and flag recurring issues or risks
Support onboarding and offboarding of users across the application estate
Take day-to-day ownership of smaller SaaS and point solution tools used across the business
Liaise with software vendors on support requests, renewals, and basic configuration queries
Keep a clear record of what tools are in use, who owns them, and how they're configured
Help evaluate new tools when the business needs them — gathering requirements, running demos, and feeding back findings
Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics
Support testing and validation during system updates or changes
Help with data queries and basic reporting using SQL or platform-native tools
Keep documentation current — user guides, process notes, system configs
Be a reliable first point of contact for application queries from business users
Communicate clearly on issue status, workarounds, and resolutions
Support training and adoption when new tools or features are introduced
Build good working relationships across teams so users feel supported
Spot recurring issues and suggest fixes rather than just resolving tickets
Contribute to documentation and knowledge base articles to reduce repeat queries
Bring a tidy, organised approach to managing the application landscape

Requirements

What you’ll need

Some experience in an IT support, application support, or SaaS administration role — or a strong desire to build on early experience
Comfortable learning new software tools quickly and working across multiple platforms at once
Good understanding of how SaaS applications work — user management, configuration, integrations
Basic SQL or data query skills — enough to look up records, check data, and support troubleshooting
Strong attention to detail and a methodical approach to problem-solving
Clear and confident communicator — able to explain technical issues in plain language
Organised and reliable, with good time management across competing priorities
Collaborative and positive — comfortable working as part of a small team

Benefits

Comp & perks

25 days holiday + bank holidays (Pro Rata)
Culligan Product discounts
Cycle Scheme
Online discount/perk platform
Enhanced Maternity & Paternity Leave
Life Assurance
Ongoing Training & Development
Employee Assistance Programme
Free onsite parking
Flexible working hours - we are ideally looking for someone to join the team four days per week, 4-5 hours per day