CUBE

Workplace IT Support Engineer

CUBE

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

MacOS

About the role

  • Provide 1st/2nd line technical support for M365, end-user compute, and workplace systems to staff.
  • Log, prioritize, and resolve incidents via Service Desk ensuring SLA compliance, escalating complex issues as needed.
  • Participate in high-priority incident (P1/P2) response, maintaining detailed documentation for RCA.
  • Troubleshoot hardware, software, application, and connectivity issues using systematic diagnostic approaches, coordinating support cases with Microsoft, Dell, and other suppliers.
  • Complete daily, weekly and monthly checks and reports.
  • Identify opportunities for process improvements and automation.
  • Execute complete staff lifecycle management including onboarding/offboarding (account creation/revocation, license allocation, equipment provisioning), access requests, and regular access audits.
  • Administer M365 tenant (Entra ID, Exchange Online, Teams, SharePoint, Intune, Defender, Purview) including user/group management, Active Directory policies, routine maintenance, and hybrid identity infrastructure.
  • Assist Security Operations with incident investigation, roll-out of security controls, and compliance activities (ISO27001, SOC2).
  • Provide technical and project support for Jira, Confluence, Miro and other business applications.
  • Obtain quotes, coordinate equipment orders, manage asset register, supplier relationships, and maintenance renewals.
  • Create and maintain technical documentation, procedures, knowledge base articles and training materials.
  • Participate in workplace technology projects including UAT, pilot programs, and training delivery.

Requirements

  • Minimum 2-3 years experience in technical support, service desk, or IT operations roles.
  • Proven M365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, Intune).
  • Hands-on Windows 10/11 and macOS desktop/laptop support and troubleshooting.
  • Atlassian suite (Confluence, Jira) administration and support experience.
  • Excellent customer service and communication skills (verbal and written).
  • Strong troubleshooting skills across hardware, software, network, and application issues.
  • Exposure to information security principles and compliance frameworks (ISO27001, SOC2).
Benefits
  • CUBE is a globally recognized brand at the forefront of Regulatory Technology.
  • Industry-leading SaaS solutions are trusted by the world’s top financial institutions.
  • Fast-paced, high-performing team that thrives on pushing boundaries.
  • We believe our future is built by bold, ambitious individuals who are driven to make a real difference.
  • Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
  • Diversity, collaboration, and purpose are the heartbeat of our success.
  • Work alongside some of the brightest minds in AI research and engineering to develop impactful solutions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
M365 administrationWindows 10 supportWindows 11 supportmacOS supporttroubleshootingincident responsesystematic diagnosticslifecycle managementuser managementActive Directory
Soft skills
customer servicecommunicationtroubleshootingprocess improvementdocumentationtraining deliverycollaborationproblem-solvingorganizationattention to detail
Certifications
ISO27001SOC2