Technical Support Officer – Licensing
Landye Bennett Blumstein LLP
Job Level
JuniorMid-Level
About the role
- Identify, capture, and convert source documents for Rulebooks content
- Log and track work orders for Tracker content updates
- Summarize Regulatory Event documents into concise, high-quality English content
- Extract and capture event metadata and related rule references
- Update rule texts in line with amendments and revisions
- Apply rule amendments accurately across multiple rulebooks and implement editorial standards using specialized content management tools
- Maintain familiarity with Tracker and Rulebooks processes and meet production, quality, and timeliness targets
- Independently prioritize workload and contribute to team prioritization
- Deliver consistently high-quality editorial work with minimal supervision
- Act as a coach or mentor for other editors and lead small editorial projects or improvement initiatives
- Maintain strong communication with Content Leads, trainers, and managers and collaborate effectively with fellow editors
- Maintain a strong understanding of customer requirements to guide content accuracy and relevance
- Respond to customer queries via calls and emails as required
Requirements
- Bachelor’s degree or equivalent (Preferred: Paralegal studies, Banking/Financial Services, or related areas)
- Minimum of 2–3 years of prior experience in an editorial role
- Proficiency with Thomson Reuters systems and editorial processes is a plus
- Familiarity with publications and products related to regulatory content management
- Exceptional attention to detail and strong English language proficiency
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment
- Responsible, mature, and proactive work ethic
- Strong organizational and time management skills
- High computer literacy
- Interest in financial services and regulatory frameworks
- Collaborative team spirit and a willingness to assist peers
- Strong communication skills across different audiences
- Experience in scoping and research, acquisition and logging of source documents, authoring concise summaries, editing and updating rule texts, classification of content, QC and publishing, auditing content, and responding to customer queries
