Donor Support Technician, Customer Service
CSL
Job Level
Junior
About the role
- Prepares the autopheresis machine for the pheresis process
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
- Disconnects the donor when the process is complete
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
- Alerts Group Leader or Supervisor of donor flow issues
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
- Understands the policies and procedures associated with hyper immune programs at the center if applicable
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures and promotes safety in all actions
- Maintains confidentiality of all personnel, donor and center information
- May be cross-trained in other areas to meet the needs of the business
- Perform job-related duties as assigned
Requirements
- High school diploma or equivalent required
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
- Ability to understand, remember and apply oral and/or written instructions
- Ability to understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
