CSL

Donor Support Technician, Customer Service

CSL

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • Responsible for preparing the donor, donor area and equipment for the pheresis processors
  • Prepares the autopheresis machine for the pheresis process
  • Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
  • Disconnect the donor when the process is complete
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
  • Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
  • Alerts Group Leader or Supervisor of donor flow issues
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
  • Understand the policies and procedures associated with hyper immune programs at the center if applicable
  • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
  • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
  • Promotes safety in all actions
  • Maintain confidentiality of all personnel, donor and center information
  • May be cross-trained in other areas to meet the needs of the business
  • Bilingual skills may be required, at the discretion of the organization
  • Perform job-related duties as assigned
  • Reports to the Assistant Center Manager

Requirements

  • High school diploma or equivalent required
  • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Will perform basic math calculations
  • Bilingual skills may be required, at the discretion of the organization
  • Understand, remember and apply oral and/or written instructions
  • Must be able to see and speak with customers and observe equipment operation
  • Occasionally perform tasks while standing and walking up to 100% of time
  • Reach, bend, kneel and have high level of manual dexterity
  • Occasionally be required to lift and carry up to 25 pounds
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs