CSI Pharmacy

Pharmacist

• Responsible for delivery and pick-up of patient orders for medications, supplies, and equipment in a safe, effective, and timely manner.
• Responsible for designated activities related to cleaning and maintenance of infusion control devices.
• Processing enteral supply orders, and managing and disposing of hazardous waste.
• Assists in organizing delivery routes and prepares daily Distribution Route Sheet.
• Performs individual delivery of patient orders and conducts in-home patient supply inventories.
• Obtains patient signatures on Delivery Tickets and other forms as indicated.
• Performs pick-up of supplies and equipment at completion of patient therapy and completes appropriate paperwork for returned patient goods.
• Gives "Delivery Report" to the Operations Supervisor and completes designated delivery paperwork.
• Assists in cleaning, inspecting, and performing functional tests of infusion control devices and related equipment.
• Assists in picking, assembling, and packaging internal orders as needed.
• Participates in on-call schedule.
• Performs daily vehicle inspection and maintains vehicles in clean and proper working order per organization policy and procedure.
• Maintains emergency supply kit inventories in delivery vehicles.
• Assists in maintaining warehouse and inventory areas in a clean and orderly fashion.
• Reports all accidents, vehicle damage, moving violations or warnings and driver's license suspensions to the Operations Supervisor.
• Provides high quality services to the home-care patient and the home-care referral source.
• Attends and participates in conventions, trade shows and in-services relating to IV therapy.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Performs other duties and responsibilities as assigned.

Pharmacy Shipping Technician

Account Manager

• Establish and maintain relationships with referral sources in designated sales territory/region
• Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals
• Formulates a quarterly business plan in order to achieve and exceed forecasted annual sales revenue goals
• Actively prospects referrals from present and prospective customers
• Develops territory routing plan and updates regularly to obtain optimal efficiency in servicing customer needs and marketing to new business/customers
• Educates referral sources on all CSI services relating to customer needs and benefits and can effectively communicate the CSI differentiators

Specialty Account Manager

• Provides new and existing patients with the best possible customer service in relation to their drug prescriptions.
• Responds to patients’ inquiries by telephone and/or email.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications.
• Coordinates patient care by scheduling orders and verifying patient information.
• Completes all additional special handling duties as assigned.

Certified Pharmacy Technician, CPhT

• Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints.
• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
• Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.
• Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
• Documents information received from calls and provides notification of any urge orders, shipping-related issues, and any errors, complaints, or compliments to the appropriate party or system.
• Provides high-quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintains effective working relationship and cooperates with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.

Pharmacy Shipping Technician

Specialty Account Manager

Certified Pharmacy Technician, CPhT

Pharmacy Patient Care Coordinator

Specialty Account Manager