CSI Pharmacy

Account Manager

• Establish and maintain relationships with referral sources in designated sales territory/region
• Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals
• Formulates a quarterly business plan in order to achieve and exceed forecasted annual sales revenue goals
• Actively prospects referrals from present and prospective customers
• Develops territory routing plan and updates regularly to obtain optimal efficiency in servicing customer needs and marketing to new business/customers
• Educates referral sources on all CSI services relating to customer needs and benefits and can effectively communicate the CSI differentiators

Specialty Account Manager

Billing Specialist

• Assist the billing team in ensuring accurate billing and timely submission of claims
• Perform pre-bill review and ensure proper documentation
• Communicate billing-related issues to appropriate departments
• Maintain coding precision for maximum reimbursement
• Support billing staff in training and ongoing education.

QA Engineer

• Define, enhance, and maintain the overall QA strategy and testing standards for the team
• Lead testing efforts across multiple features or product areas
• Identify and implement improvements to test processes, automation frameworks, and tooling
• Advocate for product quality and drive root-cause analysis for high-impact defects
• Perform extensive manual testing of new features, enhancements, and bug fixes
• Execute exploratory testing to uncover edge cases and usability issues
• Validate complex business rules, workflows, and data scenarios
• Develop and execute test cases based on requirements, acceptance criteria, and real user behavior
• Reproduce, document, and clearly communicate defects with actionable detail
• Architect and expand the Playwright automation framework to support scalable, maintainable test suites
• Collaborate with developers to ensure automated tests are reliable and maintainable

Senior QA Developer

Data Analyst

• Design, build, and maintain advanced reporting solutions
• Partner with stakeholders to gather requirements
• Write and optimize complex SQL queries
• Maintain documentation for data models and reporting logic

• Review/Approve all CSI staff nursing notes
• Monitor compliance with current laws, process improvements, and implementation of clinical best practices
• Optimize quality of care by reviewing clinical competency, ensure regulatory adherence, prevent adverse events, and promote infection prevention
• Communicate with Regional Clinical Supervisors on cancelled/rescheduled nursing visits and ensure appropriate documentation is done
• Perform rounds to monitor and evaluate the quality and appropriateness of nursing care infusions in home.

Quality Assurance Nurse

Director

• Leads the implementation of managed care contracts and develops and maintains systems to effectively disseminate contract information for the assigned region.
• Manages the tracking, approval, administration, and post-implementation process of all managed care contracts throughout contract life cycle
• Achieve and maintain a full understanding of Medicaid and or Medicare pricing reimbursement and structure for both payers and providers
• Responsible for all aspects of managed care and direct revenue contract management including analysis interpretation, implementation, maintenance of the contract’s performance, and payer relations
• Responsible for coordination and communication between managed care and other interested party departments and leadership
• Responsible for developing new and existing relationships with medical and pharmacy plans to ensure competitive reimbursement rates and contract language attainable through the revenue cycle operations
• Oversight of payer credentialing
• Will assist with various payer prior authorization, eligibility, protocol, referrals, enrollment, billing issues, and education that relate to contracting
• Communicates with respective payers related to trends and compliance with contract parameters
• Consistently represents the company in a professional manner
• Maintain effective working relationships and cooperate with all personnel in the Company
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies

Specialty Account Manager

Billing Specialist

Senior QA Developer

Data Analyst

Quality Assurance Nurse

Managed Care Regional Director