CSI Pharmacy

Account Manager

• Establish and maintain relationships with referral sources in designated sales territory/region
• Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals
• Formulates a quarterly business plan in order to achieve and exceed forecasted annual sales revenue goals
• Actively prospects referrals from present and prospective customers
• Develops territory routing plan and updates regularly to obtain optimal efficiency in servicing customer needs and marketing to new business/customers
• Educates referral sources on all CSI services relating to customer needs and benefits and can effectively communicate the CSI differentiators

Specialty Account Manager

Pharmacist

• Performs specified distributive and clinical pharmacy activities and related services as they pertain to providing safe and effective home infusion therapies.
• Oversees all day-to-day activities in absence of Pharmacy Manager such as: Supervises pharmacy staff including pharmacists, pharmacy technicians, and warehouse personnel.
• Directs, coordinates, and supervises all pharmacy activities including drug preparation, sterile products preparation (if applicable), dispensing and clinical pharmacy services.
• Works with multiple departments to facilitate and coordinate pharmacy operations.
• Participates/assists personnel in the procurement of drugs, supplies and equipment used in preparing and administering drugs.
• Prepares and submits management reports as required.
• Provides periodic consultation with practitioners in the field, as needed.
• Provides oversight/guidance of clinical decision-making, clinical operations, and technical expertise on aspects of program including those that pertain to URAC/ACHC accreditation and Board of pharmacy requirements.
• Assists in the assessment and optimization of pharmacy workflows to optimize pharmacy resources and operational efficiencies.
• Serves as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution.
• Develops and oversees policies and procedures establishing safe practices for infusion therapy handling in the pharmacy, during transport, at the suite, and patient’s home.
• Coordinates and facilitates new referrals/admissions through collaboration with nursing, customer service and distribution.
• Reviews, receives/verifies all new patient orders, and documents the same on the respective order form.
• Assists the physician and other healthcare professionals involved in planning and implementing patient care in the home to ensure safe and effective drug therapy.
• Conducts initial and ongoing assessment of specific patient, drug, and disease information to identify real and potential drug-related problems or needs.
• Assists the physician and nursing staff in setting therapeutic objectives for drug therapy and establishing parameters for monitoring the safety and efficacy of drug therapy.
• Monitors the outcomes from drug therapy by collecting, evaluating, and interpreting the results of laboratory data, clinical data other pertinent patient information.
• Communicates the results of therapeutic drug monitoring activities to the physician, nursing, and other appropriate persons.
• Programs infusion control devices as indicated.
• Provides consultation and answers inquiries from patients, families, physicians and other healthcare professionals regarding drugs and their use.
• Maintains thorough and appropriate documentation in the patient/client record of all clinical activities and communication with patients, physicians, and other healthcare professionals.
• Attends "morning meetings" and other patient-oriented meetings with nursing personnel.
• Supervises, coordinates and/or participates in the preparation of sterile admixtures, dispenses all pharmaceutical and related supplies and equipment in accordance with federal, state, and local laws and standards of practice which govern the profession of pharmacy.
• Processes and checks all medications, supplies and equipment prior to dispensing from the pharmacy.
• Maintains clinical skills and knowledge of pharmacotherapy by reviewing the literature and attending in-services, seminars, and conferences.
• Participates in on-call rotation.
• Performs marketing support functions as requested.
• Participates in orientation/training programs for new personnel and current staff.
• Participates in departmental QA activities.
• Attends designated nursing department meetings as scheduled.
• Maintains pharmacy records in accordance with applicable laws and regulations.
• Responsible for handling customer complaints in accordance with Company policies and advise management promptly.
• Educate referral sources on all CSI services relating to customer needs and benefits.