Pharmacy Patient Care Coordinator

CSI Pharmacy

Patient Care Coordinator at CSI Pharmacy providing customer service for drug prescriptions and clinical services. Handling inquiries and coordinating patient care with a focus on professionalism and efficiency.

Posted 6/13/2026full-timeTampa • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints.
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.
Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
Documents information received from calls and provides notification of any urge orders, shipping-related issues, and any errors, complaints, or compliments to the appropriate party or system.
Provides high-quality services to the home-care patient and the home-care referral source.
Consistently represents the company in a professional manner.
Maintains effective working relationship and cooperates with all personnel in the Company.
Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.

Requirements

What you’ll need

CPhT OR 2yrs of experience in similar role required.
Minimum two years medical or pharmacy experience or equivalent experience.
At least 1yr in a call center type environment or similar customer service role.
Must possess the ability to multi-task and frequently change direction.
Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CSI Pharmacy Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🧬 Biotechnology Healthcare Insurance
Pharmaceuticals
Biotechnology CSI Pharmacy is a nationwide specialty pharmacy that focuses on providing services and therapies for patients with chronic and rare illnesses requiring complex care. Founded by pharmacists, the company is dedicated to improving the health and lives of its patients by offering individualized infusion therapies, specialized pharmaceutical knowledge, and passionate patient advocacy. With a presence across the country, CSI Pharmacy offers services such as nursing, pharmacy services, insurance and reimbursement navigation, and patient advocacy, aiming to treat each patient with personalized attention. The company specializes in treating rare diseases with biologics and plasma-derived therapies and is committed to optimizing patient outcomes in the comfort of their homes. Pharmacy Patient Care Coordinator Job not on LinkedIn 🔥 1 hour ago 🏢 Tampa – Onsite 💵 $22 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💊 Pharmacist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints.
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.
Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
Documents information received from calls and provides notification of any urge orders, shipping-related issues, and any errors, complaints, or compliments to the appropriate party or system.
Provides high-quality services to the home-care patient and the home-care referral source.
Consistently represents the company in a professional manner.
Maintains effective working relationship and cooperates with all personnel in the Company.
Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies. 🎯 Requirements
CPhT OR 2yrs of experience in similar role required.
Minimum two years medical or pharmacy experience or equivalent experience.
At least 1yr in a call center type environment or similar customer service role.
Must possess the ability to multi-task and frequently change direction.
Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Clinical Pharmacist 🕒 Yesterday Option Care Health 5001 - 10000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Clinical Pharmacist providing safe and appropriate pharmacy services to home care patients. Evaluate and design patient-specific pharmacy care plans while collaborating with nursing staff. 🏢 Tampa – Onsite 💵 $102.2k - $170.4k / year ⏰ Full Time 🟢 Junior 💊 Pharmacist Warehouse Pharmacy Technician 🕒 May 23 Option Care Health 5001 - 10000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Warehouse Pharmacy Technician managing warehouse functions and timely delivery of medications for Option Care Health. Assembling deliveries and ensuring efficient inventory management in a compassionate environment. 🏢 Tampa – Onsite 💵 $17 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist View More Pharmacist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingcustomer servicemedication managementbilling inquiriesschedulingdocumenting informationImage IndexingIntake PrepAdverse Drug Event Reports

Soft Skills

communicationprofessionalismmulti-taskingproblem-solvingrelationship managementcooperationtimelinessattention to detail

Certifications

CPhT