Collections and Account Management Specialist
Mitratech
Job Level
Senior
About the role
- Responsible for the scheduling, adherence, productivity and quality aspects of the performance of the Risk Operations team
- Responsible for assignment of specific tasks to team members, as well as for their timely and qualitative performance
- Inform, advise and monitor team members, who provide customer service, in the processing of their labour duties and specific assigned tasks
- Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift
- Prepare shift patterns and monthly schedules
- Prepare ad-hoc scheduling plans if necessary (in the event of a backlog or under other unforeseen circumstances)
- Provide updates on/suggestions for improvements in the current operational setup within Risk Operations and how it could improve, incl. tools, practices, handling, speed, etc
- Participate in the setup and implementation of performance improvement plans for his/her team members
- Prepare regular reports on current tasks and Risk Operations state.
Requirements
- Mandatory experience in the sphere of Risk Operations and people management
- Preferably basic knowledge of the applicable legislation in the areas of fintech and payment services
- Ability to communicate effectively with people at all levels both inside and outside the Company
- Strong written and verbal communication skills
- Excellent leadership, organizational, decision-making and problem-solving skills
- Act with integrity, initiative, perseverance, discretion, interest in customer service management and motivation to occupy the position
