Product Support Specialist – Robotic & Manual
Stryker
Customer Support Executive
Cryptio
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build infrastructure to bring financial integrity to the crypto economy
- Help institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise back office platform
- Deliver fast, empathetic, effective support via Plain
- Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
- Report bugs, share feature requests, and champion the customer’s voice in product discussions
- Develop deep product expertise and help teammates with best practices and workarounds
- Own projects that improve our processes, documentation, and help center experience
- Drive measurable improvements to time to resolution and customer confidence
Requirements
- Is crypto native and can walk through an on chain transaction (for example on Etherscan)
- Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
- Communicates clearly and over communicates in remote settings, with a strong bias to action
- Has excellent customer communication skills and enjoys digging into technical details
- Is coachable, takes ownership, and shows initiative
- Bonus experience with accounting, reconciliation, or finance workflows
