Customer Support

• Serve as the first point of contact for customer and community inquiries.
• Handle a variety of daily queries related to delivery, payments, and products.
• Deliver exceptional customer service across all communication platforms, ensuring prompt and personalised responses.
• Escalate complex or specialist enquiries to relevant teams for resolution.
• Meet or exceed established performance and quality KPIs/targets.
• Monitor and respond to customer feedback on social media and review platforms within agreed SLAs.
• Observe community channels, identifying and escalating emerging issues quickly.
• Manage customer concerns during crises to protect the brand's reputation and enhance the overall experience.
• Build and maintain strong relationships with internal teams and external customers to foster collaboration and trust.

Customer Experience Advisor

Business Oversight Compliance, Customer Care

Customer Service & Sales Administrator, French Speaking

Customer Experience Executive

Customer Support Advisor

Event Management and Support Specialist, German