Customer Support

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved.
• Document all interactions in our systems.
• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.
• Educate customers on DataCandy products and services.
• Spot opportunities to retain customers and prevent cancellations.
• Escalate complex cases when needed.
• Provide first- and second-level support to administrators and end users.
• Place loyalty and gift card orders with suppliers.
• Draft service offers for special customer requests.
• Investigate and collaborate with developers on technical issues.
• Coach clients on how to use the DataCandy platform and apply best practices to ensure program success.
• Report on service statistics and help improve KPIs.

Customer Support Agent

Customer Support Administrator, EMEA

Customer Service Incident Coordinator, Greek Speaking

Head of Customer Experience

Customer Service Representative – Part Time

Director, Customer Support – EMEA