Cryptio

Account Manager

• Own the day-to-day relationships with our partner network (custodians, exchanges, accounting firms, staking providers, and more)
• Get embedded with partner sales teams and become genuinely top of mind
• Build the CRM, the sequencing, the outreach, the cadence — the whole engine
• Track partner performance and make it visible across the business
• Work with marketing on joint campaigns, events, and content
• Help develop new partnership verticals as we grow
• Show up at industry events and become a recognisable face in the ecosystem

Growth Owner – Partnerships

Operations

• Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
• Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
• Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
• Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
• Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
• Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
• Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
• Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Growth Owner – Partnerships

Delivery Operations Analyst