Delivery Operations Analyst

Cryptio

Data Analyst role working with complex client datasets in a remote setup. Engage with clients, resolve discrepancies, and improve operational workflows at Cryptio.

Posted 5/28/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Requirements

What you’ll need

Strong data analyst instincts - you can investigate a problem independently, not just flag it.
Solid Excel skills and comfort working with large, messy datasets.
Fluency with AI tools - you use them to work faster and smarter, not just as a novelty.
Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request.
Experience in a delivery, operations, or client-facing environment where data accuracy matters.
Ability to manage competing priorities without dropping detail or clarity.
Comfort working across teams in a fast-moving environment where things aren't always perfectly defined.
Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.

Benefits

Comp & perks

Remote or Hybrid working
25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birth off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
$200 home office setup budget
Training and development budget
we have additional benefits depending on location

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisExceldata validationreconciliationscriptingautomationdata ingestionroot cause analysisexception resolutiondata accuracy

Soft Skills

clear communicationproblem-solvingindependent investigationprioritizationteam collaborationcontextual awarenessjudgmentadaptabilityattention to detailcuriosity