National Account Manager
Marmon Holdings, Inc.
Senior Product Manager
Crunchtime
full-time
Posted on:
Location Type: Office
Location: Boston • Kentucky, Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Work on the roadmap for connecting different products in the Crunchtime suite (Operations Execution, Learning & Development, Labor, and Inventory)
- Lead customer and product discovery to launch innovative solutions
- Design and execute on the current product vision
- Craft and own the product backlog for new features
- Triage and prioritize bugs to maintain a cohesive and seamless user experience
- Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
- Drive product development with a cross-functional world-class team of engineers and designers
- Define and analyze metrics to inform product success
- Collaborate with Engineering, Marketing, Customer Success, Support, Sales and Design and align on team OKRs
Requirements
- 5+ years of experience managing B2B software products
- Experience building and iterating products with cross-functional teams in an agile environment
- Excellent written and verbal communication and presentation skills with the ability to articulate customer JTBDs and problems to solve
- Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
- Experience using customer and product discovery frameworks such as User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done
- Ability to engage directly in technical conversations and translate to a non-technical audience
- Experience leveraging Lean Product Development methodologies (nice to have)
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields (nice to have)
- Experience commercializing software products (nice to have)
- Experience with significant change management and projects spanning multiple product offerings and technical platforms (nice to have)
Benefits
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, Headspace+)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B software product managementagile methodologiesUser Story MappingLightning Decision JamsCustomer Journey MappingJobs to be DoneLean Product Developmentdata analysisproduct backlog managementbug triage
Soft skills
written communicationverbal communicationpresentation skillssystems thinkinganalytical mindsetrelationship buildingcollaborationproblem-solvingcustomer engagementcross-functional teamwork
