Crunchtime

Solutions Engineer

• Lead, coach, and mentor a team of three Solutions Engineers; manage career development paths and align team efforts with company strategy.
• Coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations.
• Guide the SE team on technical best practices, establish enablement programs, and own the SE strategy to align with sales objectives.
• Collaborate with Product and Engineering to provide market feedback and influence the product roadmap.
• Act as a subject matter expert on software and hardware solutions for restaurant kitchen automation; stay up to date on industry trends and competitive landscape.
• Engage with key accounts, support complex enterprise deals, and join customer meetings as a senior technical leader to build trust with stakeholders.
• Drive the entire pre-sales cycle from discovery to proof-of-concept, demonstrating technical and business value to customers.
• Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

Solutions Engineering Manager