IT Project Manager
Instacart
Jamf
Job Level
Mid-LevelSenior
Tech Stack
JamfLinux
About the role
- Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
- Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
- Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch, including monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
- Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions
- Configure new-hire systems and perform IT on-boarding for new employees
- Act as a local resource for hands-on and eyes-on assistance in the server/networking room
- Potential occasional travel to remote offices for similar projects
- Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
- Implement, improve and document new and existing policies, procedures and processes for various IT systems
- Maintain inventory and assist with asset procurement, delivery and shipping
- Provide support for A/V equipment in office conference rooms
- Assist in supporting employees in the office as necessary
- Perform other tasks as assigned by the manager, potentially supporting other business areas as required
Requirements
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
- Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
- Operational knowledge of Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
- Experience managing endpoints via SCCM, Jamf and AirWatch (monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems)
- Experience configuring new-hire systems and performing IT on-boarding for new employees
- Ability to provide hands-on and eyes-on assistance in server/networking rooms and travel occasionally to remote offices
- Familiarity with implementing, improving and documenting IT policies, procedures and processes
- Experience maintaining inventory and assisting with asset procurement, delivery and shipping
- Ability to support A/V equipment in conference rooms
- Customer-service orientation and interest in learning new technologies and problem-solving
