Security Advisor, Post-Sales Support
Proficio
Cyber SecuritySplunk
Job Level
Lead
Tech Stack
Cyber Security
About the role
- Ensure effective technical sales coverage of the regional account base
- Participate with regional Executive Leadership to establish strategic plans and objectives
- Collaborate with Services, Product Management, Customer Support, Marketing and Sales Operations for tactical planning and support
- Thoughtful Resource Management and Prioritization
- Drive customer and partner meetings through sales calls, relationship building, solution selling and problem resolution
- Provide guidance on complex technical issues utilizing in-depth knowledge of the company, products, industry and solutions
- Deliver development and improvement of methods, techniques, and evaluation processes for CrowdStrike solutions
- Coach, mentor, and develop the Sales Engineers’ skill sets to meet current and emerging sales opportunity needs
- Responsible for the operational line management of a team of SE Managers, including performance management, annual reviews, coaching and development
- Ensure provision of adequate technical training for team members on all related products
- Develop and provide technical training for partners on related products as needed
- Work with sales management to maximize efficient use of technical resource
- Provide guidance to SE’s in respect of company policies and recommend changes to policies and establish procedures
- Manage a team to update and deliver regional training to sales staff
- Look after customers from a pre-sales technical perspective answering questions and resolving issues
- Provide feedback through follow up with Sales Account Managers on sales calls
- Support the sales teams in prospect and customer situations directly and indirectly, when required
- Maintain market and competitive awareness
- Collaborate with our sales teams and partners with high-touch pre-sales technical activity
- Technically qualify opportunities and POV evaluation with end-user accounts and partners
- Create Security Assessment Reports for end-users post-POV evaluation and help drive POV conversion to revenue
- Train distributors and partners to deploy successful POVs and assist them with Security Assessment Reports
- Liaison between partner/customers and corporate headquarters for technical issues and their requirements
- In conjunction with sales teams, achieve and aim to exceed assigned quarterly revenue targets
- Monitor, assess and report on a continual basis, the competitive situation and market development in the region
- Help any marketing activities as proper in region
Requirements
- Line management and leadership experience, including managing teams remotely
- Pre-sales technical/technical experience
- A self starter needing low level management time and attention to perform day to day responsibilities
- Engages management at all levels within a named territory to enhance political alignment
- Understands the market issues and trends affecting business and use of IT
- Must be prepared to travel abroad to client meetings where necessary
- Strong people management & leadership Skills
- Proven ability to manage senior sales teams
- Planning and organisational skills
- Ability to influence departmental management teams
- Proven problem solving skills
- Strong customer focus
- Proven C level relationship building
- Experience in working with the channel partners
- Experience working in an IT security business
- Presales experience and excellent technical knowledge within networking and/or security
- Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus / IDS / IPS evasion techniques
- Excellent knowledge and experience with a wide variety of IT technologies and security solutions
- Security certifications, CISSP, CISM, Security+, CEH, etc. are a plus
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
- Exceptional written communication
- Business level German and English, written and spoken
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